ELLE KRISTOFER JAMIL LARDIZABAL
Customer Service Representative
Antipolo
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
Antipolo
02.2025 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Manage approximately 30 incoming calls, emails per day from customers.
Clothes Seller
Family Members
Antipolo
01.2020 - 01.2021
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong rapport with customers and created positive impression of business.
- Managed approximately 10 inquiries from customers.
Education
Bachelor of Science - Psychology
Our Lady of Fatima University
Antipolo 08.2023 - 01.2024
High School Diploma -
San Jose National High School
Antipolo 06.2017 - 07.2023
Skills
Client Support
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Timeline
Customer Service Representative
Teleperformance
02.2025 - 03.2025
Bachelor of Science - Psychology
Our Lady of Fatima University
08.2023 - 01.2024
Clothes Seller
Family Members
01.2020 - 01.2021
High School Diploma -
San Jose National High School
06.2017 - 07.2023
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