Ella May Gibbs
Freelance Worker
Palawan
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
OPERATIONAL MANAGER
Eskapo Family Ktv Bar
Quezon City
01.2023 - 09.2023
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Waitress
IMPERIAL HOTEL
Bur Dubai
06.2017 - 12.2017
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
RECEPTIONIST
MERCURE HOTEL
Qatar
06.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
Education
2nd Year High School Only - 2nd Year High School Only
San Agutin Highschool
San Agustin Castillejos Zambales 06.2008 - 06.2009
Skills
Effective leader
Timeline
OPERATIONAL MANAGER
Eskapo Family Ktv Bar
01.2023 - 09.2023
RECEPTIONIST
MERCURE HOTEL
06.2019 - 04.2020
Waitress
IMPERIAL HOTEL
06.2017 - 12.2017
2nd Year High School Only - 2nd Year High School Only
San Agutin Highschool
06.2008 - 06.2009
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