Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Hi, I’m
Ella Marie Navalle
Valenzuela, Metro Manila
Summary
Overview
8
years of professional experience
1
Certification
Work History
Transworld Systems Inc.
Collection Specialist
04.2025 - Current
Job overview
- Collect payments on past due bills.
- Locate customers using credit bureau information, background checks, loan documents and other paperwork or database.
- Communicate with customers by telephone and approved written correspondence to attempt to bring resolution to difficult collection accounts.
- Inform clients of overdue accounts and amount currently owed
- Listen to customer's story and determine if debt can be collected
- Counsel delinquent account of customers and assist in finding funds to meet debt obligations.
- Follow federal and state laws dealing with debt collection.
Sutherland Global Services
Customer Associate
03.2023 - 10.2023
Job overview
- Managed high call volumes effectively, addressing inquiries promptly and reducing wait times.
- Stretching beyond assigned duties when needed for smooth business operations.
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
- Consistently achieved upselling goals through personalized product offers based on customer needs analysis.
Online Tutor
08.2022 - 12.2022
Job overview
- Craft well-written, informative explanations for student questions.
- Utilize clear steps, examples, and relevant resources to enhance understanding.
- Answered student questions promptly and accurately, offering detailed explanations and guidance.
- Encouraged and motivated students to achieve their academic goals.
University Of Nueva Caceres
Internship Student Coach
09.2021 - 05.2022
Job overview
- Conduct coaching sessions to help students with goal setting, time management, study skills, and academic planning.
- Identify academic challenges faced by students and connect students with appropriate campus resources.
- Provide ongoing support and encouragement to students.
Transcription Staff
Freelance Transcriber
01.2021 - 02.2022
Job overview
- Listen attentively to audio recordings from various sources (e.g., interviews, lectures, meetings).
- Enhanced transcript accuracy by meticulously proofreading and editing transcriptions for grammar, punctuation, and formatting.
- Maintained strict adherence to client confidentiality by securely handling sensitive documents and audio recordings.
- Met all confidentiality guidelines as directed by company.
Eurotel Hotel
Food and Beverage Intern
02.2018 - 03.2018
Job overview
- Participated in event planning efforts, assisting in menu selection and coordination of resources.
- Optimized workflow efficiency through proper delegation of tasks among team members, ensuring smooth operations during peak business hours.
- Implemented process improvements for enhanced operational efficiency within the establishment.
- Streamlined food preparation processes for efficient meal delivery during peak hours.
Education
University of Nueva CaceresNaga, Province Of Camarines Sur, Philippines
Bachelor of Arts from Psychology
04.2001
University Overview
- Completed University-level Coursework: [Professional Employment Program ], [AC Education]
Milaor National High SchoolMilaor, Camarines Sur
High School Diploma
04.2001
University Overview
Skills
Debt recovery expertise
Customer Service experience
Strong negotiation skills
Decision-making
Skip tracing
Data entry efficiency
Goal-oriented mindset
Certification
[HR Payroll and other Government Compliances] Training - [18 Hours]
Timeline
Collection Specialist
Transworld Systems Inc.
04.2025 - Current
[HR Payroll and other Government Compliances] Training - [18 Hours]
01-2024
Customer Associate
Sutherland Global Services
03.2023 - 10.2023
Online Tutor
08.2022 - 12.2022
Internship Student Coach
University Of Nueva Caceres
09.2021 - 05.2022
Freelance Transcriber
Transcription Staff
01.2021 - 02.2022
Food and Beverage Intern
Eurotel Hotel
02.2018 - 03.2018
University of Nueva Caceres
Bachelor of Arts from Psychology
04.2001
Milaor National High School
High School Diploma
04.2001