Summary
Overview
Work History
Education
Skills
LANGUAGES
ON THE JOB TRAINING
NCII ACHIEVEMENTS
References
Awards
Disclaimer
Timeline
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Ella Mae Priolo

Ella Mae Priolo

Quezon City

Summary

Dynamic professional seeking to leverage expertise in a reputable organization that fosters growth and development. Committed to enhancing skills while contributing to team success and driving company objectives. Eager to embrace new challenges and opportunities that promote personal and professional advancement. Passionate about making a meaningful impact in a collaborative environment.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Home Always Services Opc
07.2025 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Documented customer interactions in Airbnb accounts to ensure accurate record-keeping.
  • Assisted customers with service-related issues, providing timely and efficient solutions.
  • Collaborated with team members to improve service delivery processes and enhance customer satisfaction.

Operation Expert 1

TELEPERFORMANCE Phil.
12.2024 - 07.2025
  • - Voice Account, Ecommerce
  • - Sales Order Support in Samsung USA
  • handles customer communications for a company, managing both inbound and outbound calls to address inquiries, provide support, resolve complaints, and sometimes sell products or services
  • Call center representative duties include providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities.

MARKETING SUPERVISOR

ZOOMEE CONSULTING
10.2023 - 05.2024
  • - Real Estate Leasing Department
  • - Offering sales projections by creating and sending sales tracking reports
  • - Executing Deals and Smooth Transactions
  • - Hire, train, and manage the marketing team
  • - manages and oversees staff and projects within a real estate group, assisting managers with property acquisition, disposal, and management. Key responsibilities include supervising real estate specialists and property management staff,

MARKETING ASSISTANT

DINGFENG MANPOWER AGENCY
03.2021 - 11.2022
  • - Real Estate under by Leasing Department
  • - Giving presentations to clients and prospective clients
  • - Assisting in generating reports and presenting insights to drive data-informed decision-making

ACCOUNT ANALYST

EMPIRE EAST LAND HOLDING Inc.
01.2019 - 04.2019
  • - Real Estate
  • - Prepare and reconcile balance sheet accounts, and review reconciliations submitted by departments
  • - Assess a client’s profitability to investment

Education

BSBA - UNDERGRAD

JOSE RIZAL UNIVERSITY
01.2019

Hospitality And Restaurant Services - GRADUATE

BESTLINK COLLEGE OF THE PHILIPPINES
Quezon City, Metro Manila, Philippines
07-2017

High School - undefined

BATASAN NATIONAL HIGH SCHOOL
01.2015

Academy - undefined

PAUL CHRISTIAN ACADEMY
01.2012

Skills

  • Responsible for all the task

  • And Good customer Service Skills specially Information Handling

  • Initiating and motivating plans/ String Team working skills/ Fast learner

  • Critical thinking

  • Call center experience

  • Complaint handling

  • Complaint resolution

  • Client relations

  • Customer satisfaction measurement

  • Follow-up skills

  • Call management

LANGUAGES

English
Tagalog

ON THE JOB TRAINING

  • Bestlink College Of The Philippines are (Food And Beverage) May 2016 – JULY 16
  • Bestlink College Of The Philippines (Housekeeper) May 2016 – JULY 2016
  • Golden Pyramid Pavilion Resort (Front Desk ) April 2016 – May 2016

NCII ACHIEVEMENTS

  • FOOD AND BEVERAGES 2016-2021
  • COOKERY 2016 - 2021

References

Karen Villagracia Operation Supervisor ,(Home Service Opc)

 +639931474094

Beverly, Napura, Admin Supervisor, ( Zoomee Consulting Inc)

 09566505017

Awards

Leadership Award Subic 2016, Leadership Award Baguio 2016

Disclaimer

I hereby certify that the above information stated is true and correct to the best of my knowledge 


Applicant's Signature

Timeline

Customer Service Representative

Home Always Services Opc
07.2025 - Current

Operation Expert 1

TELEPERFORMANCE Phil.
12.2024 - 07.2025

MARKETING SUPERVISOR

ZOOMEE CONSULTING
10.2023 - 05.2024

MARKETING ASSISTANT

DINGFENG MANPOWER AGENCY
03.2021 - 11.2022

ACCOUNT ANALYST

EMPIRE EAST LAND HOLDING Inc.
01.2019 - 04.2019

High School - undefined

BATASAN NATIONAL HIGH SCHOOL

Academy - undefined

PAUL CHRISTIAN ACADEMY

BSBA - UNDERGRAD

JOSE RIZAL UNIVERSITY

Hospitality And Restaurant Services - GRADUATE

BESTLINK COLLEGE OF THE PHILIPPINES

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Ella Mae Priolo