Resourceful and personable customer solutions consultant with a proven track record of prioritizing and completing multiple tasks simultaneously to achieve team goals. Expertise in customer relationship management, conflict resolution, and leadership. Known for dependability, courtesy, and self-starting attitude. Seeking to leverage exceptional background into a customer liaison role with a growing organization.
Hi, I’m
ELLAISSA NICOLE V. DELA VEGA
Quezon City
Summary
Overview
8
years of professional experience
Work History
KGB Philippines, 118118Money
Customer Administrator Advisor (Back Office)
05.2022 - 01.2025
Job overview
- Overseeing the accounts of customers who make payments for their loans and credit cards.
- Compiling and reporting daily work activities of both the Voice and Non-Voice Departments.
- Championed the adoption of new technology solutions within the team, leading to increased efficiency and better customer service outcomes.
Sykes Manila
Chat Support Representative
07.2021 - 04.2022
Job overview
- Liaising with the designated driver responsible for shopping on behalf of the customer.
- Coordinating orders with the driver and facilitating communication with the customer for any necessary adjustments or modifications.
Concentrix
Technical Support Representative
03.2020 - 07.2020
Job overview
- Providing technical support for printers remotely via phone assistance.
- Proposing additional printer features to customers that they can consider for insurance coverage.
Mcdonald's
Service Crew
07.2018 - 01.2019
Job overview
- Receiving and processing customer orders as well as handling cashier duties.
Mcdonald's
Service Crew
09.2016 - 03.2017
Job overview
- Receiving and processing customer orders as well as handling cashier duties.
Education
Arellano University
Bachelor of Radiologic Technology - 1st year (earned 19 units)
01.2018
University Overview
Arellano University
Bachelor of Science in Computer Science Major in Information Technology - 3rd year (earned 20 units)
University Overview
Eulogio "Amang" Rodriquez Institute of Science and Technology (EARIST)
Bachelor of Science in Computer Science - 2nd year (earned 46 units)
University Overview
Sergio Osmeña Sr. High School
University Overview
Skills
- Managed to deliver reports to the CEO and other senior-level executives
- Has the ability to effectively engage in communication with individuals
- Successfully trained individuals in a particular task and provided guidance throughout the process
- Product Knowledge
- Demonstrates a strong ability to quickly grasp new concepts and execute them proficiently
Personal Information
Personal Information
- Place of Birth: Jose Reyes Hospital, Manila, Philippines
- Height: 5'0 ft.
- Weight: 45 kg.
- Citizenship: Filipino
- Date of birth: 09/28/98
- Marital Status: Single
References
References
- Rosemhel Jane R. Mejia, Assistant Manager, HSBC Electronic Data Processing Inc., 09277766306
- Gindy Ysabel Espino, Quality Coach, Majorel, 09083035790
Timeline
Customer Administrator Advisor (Back Office)
KGB Philippines, 118118Money
05.2022 - 01.2025
Chat Support Representative
Sykes Manila
07.2021 - 04.2022
Technical Support Representative
Concentrix
03.2020 - 07.2020
Service Crew
Mcdonald's
07.2018 - 01.2019
Service Crew
Mcdonald's
09.2016 - 03.2017
Arellano University
Bachelor of Science in Computer Science Major in Information Technology - 3rd year (earned 20 units)
Eulogio "Amang" Rodriquez Institute of Science and Technology (EARIST)
Bachelor of Science in Computer Science - 2nd year (earned 46 units)
Sergio Osmeña Sr. High School
Arellano University
Bachelor of Radiologic Technology - 1st year (earned 19 units)
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