Hi, I’m
Ellaine Kris Mendoza
Virtual Assistant
Tarlac City, Province of Tarlac
All of our miseries are nothing but attachment.
Osho
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. With the 10 years of service, I have contributed to several initiatives and projects that enhanced the efficiency, effectiveness, and customer satisfaction of the organization, such as developing and implementing strategic plans, conducting research and analysis, facilitating knowledge sharing and learning, and improving processes and systems.
Overview
12
years of professional experience
5
years of post-secondary education
5
Certificates
1
Language
Work History
Land Bank of the Philippines (Official)
Senior Strategy and Knowledge Management Specialist
7 2020 - Current
Job overview
- Optimized data management processes, conducting thorough audits of existing systems to ensure compliance with industry best practices and regulatory requirements.
- Enhanced collaboration within teams by facilitating cross-functional workshops and training sessions on effective knowledge sharing practices.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Trained junior analysts on best practices, improving overall team performance and productivity.
Land Bank of the Philippines (Official)
Junior Management Associate
11.2016 - 06.2020
Job overview
- Led project teams successfully from inception to completion within the given timeframes and budgets.
- Facilitated effective decision-making by providing comprehensive analysis of key data points and trends affecting the business landscape.
- Drove process improvements through regular evaluation of existing systems, policies, and procedures.
- Implemented innovative solutions to address complex business challenges, resulting in increased efficiency and productivity.
- Managed cross-functional teams effectively, fostering collaboration and communication towards achieving common objectives.
Land Bank of the Philippines (Official)
Customer Associate - Executive Assistant
01.2014 - 02.2016
Job overview
- Managed high call volumes effectively, addressing inquiries promptly and reducing wait times.
- Stretching beyond assigned duties when needed for smooth business operations.
- Balancing workload efficiently by prioritizing tasks based on urgency or importance.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
Land Bank of the Philippines (Official)
Accounting Bookkeeper
06.2012 - 12.2013
Job overview
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.
- Maintained accurate financial records, ensuring compliance with regulatory requirements and company policies.
- Assisted in budget preparation, providing accurate financial data for informed decision-making by senior management.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records, and financial statements.
- Reduced financial discrepancies through transaction monitoring and management.
Education
College of The Holy Spirit ManilaManila, Metro Manila, Philippines
Master of Business Administration from Business Administration And Management
05.2018 - 05.2019
University Overview
- One Access Card, Special Award for Strategic Management Paper Citation - Research Project
Tarlac State UniversityTarlac City, Province Of Tarlac, Philippines
Bachelor of Science from Business Administration, Financial Management
04.2008 - 04.2012
University Overview
- Summer Internship Program, Philippine National Bank, Completed 2011
- Jentec Storage Incorporated - Tarlac - Warehouse expansion, Feasibility Study - Research Project
- Member of Junior Financial Executives, 2009 to 2012
- Vice President for External Affairs, Junior Financial Executives, 20011 to 2012
Skills
Office Administration
Certification
Certified Knowledge Management Practitioner, Community and Corporate Learning for Innovation, Inc - Feb-Jul 2021
Accomplishments
- Overseen the system and content development for the KM Portal/System to ensure availability of information across the organization
- Assumed the responsibilities of an Application Administrator for the KSHARE Portal, offering support to system users for access and user-related issues.
- Handled the institutionalization and enhancement of the Bank's Quality Circles Program (QCP) and review of Knowledge Management Guidelines
- Established and managed innovation programs with nine teams in the development of their circle's project under the Quality Circle program.
- Delivered a synthesized summary of the IT Survey results through the use of Dashboard
- Performed in-depth examination of ATM Operations and submitted to the management for decision-making
- Played a role in the study of the loan administration process by creating a comprehensive flow chart of activities and pinpointing areas of concern. Proposed solutions to address these issues and closely monitored the progress of each approved solution.
- Reinvented the computation template used for the computation of the cost of transactions for all banking delivery channels.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
QMS Certified Lead Auditor, CQI and IRCA, March 18-22, 2024
03-2024
Certified Digital Transformation Professional, Casugol, July 27-29, 2022
07-2022
Data Analytics Bootcamp, Land Bank of the Philippines, July-Oct 2021
10-2021
Certified Knowledge Management Practitioner, Community and Corporate Learning for Innovation, Inc - Feb-Jul 2021
07-2021
Quality Circles Training, Mar-Sept 2021
03-2021
College of The Holy Spirit Manila
Master of Business Administration from Business Administration And Management
05.2018 - 05.2019
Junior Management Associate
Land Bank of the Philippines (Official)
11.2016 - 06.2020
Customer Associate - Executive Assistant
Land Bank of the Philippines (Official)
01.2014 - 02.2016
Accounting Bookkeeper
Land Bank of the Philippines (Official)
06.2012 - 12.2013
Tarlac State University
Bachelor of Science from Business Administration, Financial Management
04.2008 - 04.2012
Senior Strategy and Knowledge Management Specialist
Land Bank of the Philippines (Official)
7 2020 - Current
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