Lady Karen Dinglasa

I was rehired by the company to work part time to assist in their leasing department.

• Reach out to leads inquiring about our vacant properties.
• Assisting in scheduling a tour.
• Screening applicants, credit, income, rental history.
• Completing an applicant's profile to be forwarded to the Property Manager for review and approval.

• Assisted upper management in developing long-term strategies for improving overall plant reliability by providing input based on past experiences.
• Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
• Leveraged strong organizational skills to manage competing priorities under tight deadlines, ensuring the timely completion of all tasks.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
• Followed up on delinquent tenants and coordinated collection procedures.
• Kept accurate records of all resident and tenant correspondence.
• Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.

• Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
• Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
• Enhanced team performance with consistent attainment of individual and group targets.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

• Ensured compliance with federal, state, and local laws during the eviction process to minimize legal risks for clients.
• Improved client retention rate through exceptional customer service and prompt resolution of eviction matters.

• Set appointments with salespeople and potential customers.
• Enhanced customer relationships through timely and professional follow-ups with prospective clients.
• Acted as first point of contact and set appointments for prospective clients.
• Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.

• Researched and resolved billing discrepancies to enable accurate billing.
• Worked with multiple departments to check proper billing information.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Strengthened client relationships through effective communication regarding billing issues and concerns.

• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Identified payment trends and adjusted billing processes accordingly to retain customers.
• Monitored customer accounts to identify and rectify billing issues.

• Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
• Developed strong relationships with clients, leading to repeat business and positive referrals.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.