Ellaine Daran
Dupax del Sur, Nueva Vizcaya
Summary
Enhancing guest experiences through exceptional customer service and efficient reservation management. Recognized for resolving complaints swiftly and maintaining meticulous records, ensuring seamless operations. Passionate about hospitality, I consistently anticipate guest needs and uphold high standards of cleanliness and satisfaction. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Food Delivery Service
Self-employed
Dupax del Sur, Nueva Vizcaya
01.2021 - Current
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Assisted in the plating and presentation of food for service.
- Ensured that all dishes were prepared quickly while still maintaining high quality standards.
- Ensured that the correct order was delivered to the customer.
Front Desk Officer
Jims Castle Inn
Coron,Palawan
07.2018 - 07.2020
- Managed customer complaints and rectified issues to complete satisfaction.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Created daily reports detailing guest activity, occupancy levels and any issues that arose during shift.
- Kept accurate records of hotel bookings, reservations, cancellations, no-shows and other related data.
Education
Bachelor of Science - Hotel, And Restaurant Management
University of Rizal System
Angono,Rizal 06.2014 - 06.2018
Skills
- Reservation management
- Customer service
- Time management
- Guest services
- Housekeeping
- Check-in and Check-out procedures
- Hospitality and accommodation
- Guest request response
- Sanitization procedures
- Hardworking
- Linen replacement
Languages
English
First Language
Timeline
Food Delivery Service
Self-employed
01.2021 - Current
Front Desk Officer
Jims Castle Inn
07.2018 - 07.2020
Bachelor of Science - Hotel, And Restaurant Management
University of Rizal System
06.2014 - 06.2018