Open To Work
ELLAH JANE O. ULLA
Quality Analytics and Insights
San Jose
Work Preference
Summary
Customer service professional with 4 years expertise from Tier 3 Escalation Support, Subject Matter Expertise, to Quality Analytics and insights. Skilled in resolving complex issues and streamlining processes to enhance customer satisfaction. Demonstrates strong work ethic and adaptability, with ability to master new skills quickly and thrive in dynamic environments. Highly motivated employee with a desire to take on new challenges.
Overview
5
5
years of professional experience
Work History
Quality Analytics and Insights
Qualfon Dumagute
Dumaguete
06.2025 - Current
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with cross-functional teams on various projects to ensure alignment and achieve key objectives.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
- Supported and guided colleagues to foster a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Qualfon Dumagute
Dumaguete
07.2021 - 05.2025
- Resolved customer complaints with empathy, ensuring a positive experience and fostering loyalty.
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support, improving overall service efficiency.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guided customers through services offered.
- Utilized CRM tools to track customer feedback and trends effectively.
- Cultivated strong customer relationships through personalized assistance, enhancing retention and satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex and high-priority customer issues beyond frontline capabilities.
Education
Associate - Hospitality management
Negros Oriental State University
Dumaguete City04-2019
Skills
- Data visualization
- Statistical analysis
- Computer skills
- Problem Solving
- Time Management
- Adaptability
- Multitasking
- Conflict Resolution
- Communication
- Active Listening
Languages
English
Upper Intermediate (B2)
B2
Timeline
Quality Analytics and Insights
Qualfon Dumagute
06.2025 - Current
Customer Service Representative
Qualfon Dumagute
07.2021 - 05.2025
Associate - Hospitality management
Negros Oriental State University