Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Estella Salamat

Estella Salamat

Team Lead

Summary

Supportive Team Lead with 8 years of experience leading teams. Results-driven and accustomed to overseeing operations with strong attention to detail. Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

15
15
years of professional experience
4
4
years of post-secondary education
5
5
Certifications

Work History

Team Lead

BruntWork Pty Ltd
Home-based
08.2020 - 11.2022
  • Manage and set team members up for success by providing feedback and necessary support to meet their daily goals
  • Maintain operations success by coaching team members to perform while keeping everyone focused on their tasks
  • Keep manager and relevant team up to date with group performance by providing reports as needed

Back Office Administrator

Remote Staff PH
Home-based
01.2018 - 04.2020
  • Create schedule and route for home inspectors
  • Provide technical support to home inspectors via email and Whatsapp
  • Assist sales team in building prospect lists of potential new customers through research and identification of business opportunities


Team Lead

GBSS
Taguig City
03.2011 - 01.2017
  • Expertise in Australian home loan mortgage
  • Manage team inbox, perusal of incoming email instructions from the client, and delegation of tasks to team members
  • Accurately handle data entry for clients into company-based software
  • Request required documents (title search, security packet, etc.) from third-party companies
  • Liaise (verbal, email) with staff, clients, on-clients, and their representative

Bookkeeper / Credit Investigator

Bismark Credit and Loans Corporation
City of Cabuyao
04.2010 - 02.2011
  • Post daily receipts and payments in accordance with corporate protocols
  • Calculate deductions and processed payroll for employees
  • Review and validate details of loan applications and closing documentation
  • Verify credit histories, personal references and employment backgrounds for each applicant
  • Monitor accounts for compliance with established payment plans and flag non-compliances


Customer Service Representative

IBM Daksh Business Process Services Phils. Inc
Mandaluyong City
06.2006 - 04.2009
  • Email and chat support for eBay customers
  • Assist sellers on their online listings
  • Assist buyers on their online purchases

Customer Service Representative

Vision-X, Inc
Makati City
08.2004 - 09.2005
  • Voice support for AT&T customers
  • Educate customers about billing, payment processing and support policies and procedures
  • Increase sales by offering advice on current subscription and promoting additional products

Education

Bachelor of Science - Business Administration Major in Management

Pamantasan Ng Lungsod Ng Maynila
06.1999 - 04.2003

Skills

    Leadership

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Certification

FooBoo Australian Cross-Cultural Training

Timeline

Team Lead

BruntWork Pty Ltd
08.2020 - 11.2022

Back Office Administrator

Remote Staff PH
01.2018 - 04.2020

FooBoo Australian Cross-Cultural Training

09-2014

Certificate IV Finance and Mortgage Broking ( FNS40811)

06-2014

Team Lead

GBSS
03.2011 - 01.2017

Bookkeeper / Credit Investigator

Bismark Credit and Loans Corporation
04.2010 - 02.2011

Customer Service Representative

IBM Daksh Business Process Services Phils. Inc
06.2006 - 04.2009

Customer Service Representative

Vision-X, Inc
08.2004 - 09.2005

Career Service Professional

03-2004

Leadership and Communication of Managers in the Year Ahead

01-2003

Seminar on Effective Interpersonal Communication

11-2002

Bachelor of Science - Business Administration Major in Management

Pamantasan Ng Lungsod Ng Maynila
06.1999 - 04.2003

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Estella SalamatTeam Lead