ELLA MAE L. ESPORA
San Enrique
Summary
Results driven individuals with experience in customer service and record organization. Known for attention to detail and effective communication, ready to leverage skills to support business objective and improve client interaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sagility Phillipines
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Supermarket Cashier
Iloilo Supermart
05.2023 - 02.2024
- Facilitated smoother checkout process, trained new employees on POS systems.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
On The Job Training - Records Office
San Enrique Central School
02.2023 - 05.2023
- Organized and maintained alumni records.
- Supported alumni with certification request.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Fashion Consultant
Bossini Menswear
06.2022 - 08.2022
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Education
Bachelor of Science - Bachelor of Science in Information Technology
Iloilo State University of Fisheries And Sciences And Technology
Garrido Street, San Enrique, Iloilo 05.2001 -
High School Diploma -
San Enrique National Comprehensive High School
Cabugao Viejo, San Enrique, Iloilo 05.2001 -
Mapili Elementary School
Mapili San Enrique, Iloilo 05.2001 -
Skills
POS system proficiency
Cash handling expertise
Time Management
Attention to Details
Communication
Record Organization
Customer Service
Timeline
Customer Service Representative
Sagility Phillipines
07.2024 - Current
Supermarket Cashier
Iloilo Supermart
05.2023 - 02.2024
On The Job Training - Records Office
San Enrique Central School
02.2023 - 05.2023
Fashion Consultant
Bossini Menswear
06.2022 - 08.2022
Bachelor of Science - Bachelor of Science in Information Technology
Iloilo State University of Fisheries And Sciences And Technology
05.2001 -
High School Diploma -
San Enrique National Comprehensive High School
05.2001 -
Mapili Elementary School
05.2001 -