Ella Mae Endraca
Summary
Dedicated and personable hospitality professional with over 5 years of experience in high-volume hotel and casino environments. Proven success as a waitress, hostess, and card shuffler, delivering exceptional guest service and maintaining efficiency in both food service and gaming operations. Skilled in coordinating front-of-house activities, managing reservations, handling guest inquiries, and ensuring smooth table turnover. Demonstrated ability to thrive under pressure, uphold strict service standards, and contribute to a welcoming and professional atmosphere. Strong knowledge of casino protocols, guest engagement, and teamwork in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Waitress
St. Regis by Sheraton Hotel
Kuwait, Kuwait
10.2023 - 09.2025
- Fostered a welcoming atmosphere and enhancing overall experience for guests.
- Delivered exceptional customer service, boosting repeat clientele by 30%.
- Efficiently managed high-volume tables, increasing table turnover by 25%.
- Upsold daily specials, enhancing average check size by 15%.
- Ability to resolve customer complaints swiftly, maintaining a 95% satisfaction rate.
- Maintain cleanliness and organizations, contributing to a 5 star rating.
Dealer/Shuffler
Zx-pro Technology Corporation
Philippines
03.2021 - 08.2022
- Card Dealing Expertise: Proficient in dealing cards for a variety of casino games, such as blackjack, poker, baccarat, and more.
- Game Knowledge: Strong understanding of casino games' rules, odds, and strategies, ensuring smooth gameplay and fairness.
- Shuffling Techniques: Skilled in various card shuffling methods (e.g., manual shuffle, automatic shuffler) to ensure fairness and game integrity.
- Money Handling: Expertise in managing chips, cash, and transactions, including exchanging money for chips and paying out winnings.
- Casino Rules & Regulations: In-depth knowledge of casino policies, rules, and state regulations to ensure compliance at all times.
- Customer Service Excellence: Providing a friendly, engaging, and professional experience for guests, including explaining rules and answering questions.
- Attention to Detail: Monitoring gameplay, keeping track of bets, and ensuring all transactions are accurate and fair.
Waitress/Consignor
Verleo Food Ent.
Philippines
07.2017 - 03.2019
- Supply quality products according to agreed standards.
- Package, label, and document all items correctly.
- Coordinate transportation and delivery schedules.
- Comply with all health, safety, and legal requirements.
- Set and document pricing, payment terms, and return policies.
- Accept and process returns of unsold goods as agreed.
- Monitor and replenish inventory when necessary.
Education
Marketing Management
Global Reciprocal College
01.2015
Secondary - undefined
Bagong Barrio National HS
01.2012
Skills
- Hospitable
- Communication
- Can do multiple task under minimal supervision
- Self oriented
- Team player
- Time management
Timeline
Waitress
St. Regis by Sheraton Hotel
10.2023 - 09.2025
Dealer/Shuffler
Zx-pro Technology Corporation
03.2021 - 08.2022
Waitress/Consignor
Verleo Food Ent.
07.2017 - 03.2019
Marketing Management
Global Reciprocal College
Secondary - undefined
Bagong Barrio National HS