Summary
Overview
Work History
Education
Skills
Timeline
Generic
ELLA MAE A. BADEL

ELLA MAE A. BADEL

General Trias

Summary

I am a highly motivated and customer-focused professional with over 3years of experience in the customeservice industry. Throughout my career, I have developed a strong ability to engage with customers in a friendly, approachable manner while maintaining professionalism and adhering to company policies. My focus has always been on providing an exceptional customer experience, ensuring that each individual feels heard and valued. I excel in problem-solving and can efficiently address customer concerns, finding solutions that meet both the needs of the customer and the company's standards. My active listening skills and empathetic approach allow me to understand the underlying issues and resolve them effectively, even in challenging situations. I am passionate about delivering top-notch service, building lasting customer relationships, and contributing to the success of the team.

Overview

4
4
years of professional experience

Work History

Live Chat Support Specialist

WNS Global Services
09.2021 - 01.2025
  • Company Overview: WNS Global Services is a leading provider of business process management (BPM) services, with a strong focus on customer service outsourcing
  • The company delivers comprehensive customer care solutions, including multi-channel support, helpdesk services, and technical support
  • WNS helps organizations improve their customer experience by providing efficient, cost-effective, and high-quality service, using advanced technologies such as AI and automation to enhance operational efficiency
  • The company serves a wide range of industries, including banking, healthcare, retail, and telecommunications, ensuring customer satisfaction through personalized and responsive service
  • Addressing travel-related inquiries via live chat, processing refunds, and efficiently resolving customer complaints to enhance satisfaction and retention
  • Managed end-to-end flight bookings and coordinated detailed travel arrangements for customers, ensuring a smooth and seamless experience
  • Providing guidance and support to new hires, ensuring they understood and effectively applied client-specific processes
  • Submitting end-of-day reports to assess new hires' performance, identifying strengths, areas for improvement, and developmental needs
  • Actively participated in client meetings to ensure ongoing compliance with policies, procedures, and service standards
  • Consistently meeting or exceeding monthly KPIs, contributing to the overall performance and success of the team
  • WNS Global Services is a leading provider of business process management (BPM) services, with a strong focus on customer service outsourcing
  • The company delivers comprehensive customer care solutions, including multi-channel support, helpdesk services, and technical support
  • WNS helps organizations improve their customer experience by providing efficient, cost-effective, and high-quality service, using advanced technologies such as AI and automation to enhance operational efficiency
  • The company serves a wide range of industries, including banking, healthcare, retail, and telecommunications, ensuring customer satisfaction through personalized and responsive service

Production Operator / Visual Inspector

Mitsuba Philippine Corporation
01.2021 - 06.2021
  • Company Overview: Mitsuba Philippine Corporation provides products that address people's safety needs through motor, control, and mechanism technologies
  • Their core products consist of electrical components for 4-wheeled vehicles
  • These skills and technologies are also applied to motorcycle components, nursing care equipment, and car accessories
  • Inspecting the product for any dents, defects, or foreign substances to ensure it meets quality standards
  • Dimensional checks: Using measuring tools to verify dimensions and tolerances of products against specifications
  • Communicating with production staff: Reporting defects and potential quality concerns to operators and supervisors to make necessary adjustments
  • Rejecting non-conforming products: Removing products that do not meet quality standards from the production line
  • Mitsuba Philippine Corporation provides products that address people's safety needs through motor, control, and mechanism technologies
  • Their core products consist of electrical components for 4-wheeled vehicles
  • These skills and technologies are also applied to motorcycle components, nursing care equipment, and car accessories

Education

Bachelor of Science - Business Administration

NAIC West Point College
Naic, IV A - Southern Tagalog
01.2022

Skills

  • Typing Speed: 50 words per minute
  • Strong Team Player
  • Fully Committed to Work and Excellence
  • Skilled in Problem Solving
  • Active Listening and Effective Communication
  • Empathy & Apology Skills for Customer Satisfaction
  • Multitasking and Managing Multiple Tasks Efficiently
  • Time Management Expertise for Meeting Deadlines
  • Flexible and Adaptable to Changing Environments

Timeline

Live Chat Support Specialist

WNS Global Services
09.2021 - 01.2025

Production Operator / Visual Inspector

Mitsuba Philippine Corporation
01.2021 - 06.2021

Bachelor of Science - Business Administration

NAIC West Point College
ELLA MAE A. BADEL