Eljoy Porteria
Quezon City
Summary
Administrative professional with robust background in managing virtual office tasks and supporting executive teams. Demonstrated history of enhancing workflow efficiency through meticulous planning and organization. Known for fostering team collaboration and consistently achieving high-impact results. Competent in using various software tools and displaying adaptability to changing needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Virtual Administrative Assistant (Part Time)
Stellar
06.2023 - 11.2024
- Medical VA for Livewell Medical Clinic
- Email and Calendar Management: Monitor and manage email, schedule appointments, and maintain calendars
- Data Entry and Record Keeping: Enter and organize data, maintain digital files
- Experienced Medical Virtual Assistant skilled in managing patient appointments, medical billing, transcription, and EHR systems, while ensuring HIPAA compliance and enhancing efficiency in healthcare operations. Proficient in telemedicine support and patient communications.
- Administrative Support: Prepare documents for applicant interview
- Virtual Meetings: Set up and manage online meetings and collaboration tools
Executive Assistant ( Part Time )
Ram Products Inc.
04.2023 - 11.2024
- Managed executive schedules, appointments, and travel arrangements, ensuring seamless coordination and timely communication
- Streamlined administrative processes, resulting in increased efficiency and productivity
- Facilitated smooth communication between executives and various departments, enhancing collaboration and decision-making
Medical Virtual Assistant ( Part Time )
MedSpecialized
08.2022 - 02.2024
- Coordinate and schedule virtual appointments for patients through digital scheduling systems, ensuring accurate patient information entry and maintaining an organized provider schedule
- Respond promptly to patient inquiries through various virtual communication platforms, providing details about appointments, relaying messages to healthcare providers and staff as necessary Identify market trends or find areas of need that aren't currently being met
Appointment Setter
Change3 Enterprises
05.2022 - 03.2023
- Ensure each prospective client and potential customer has a positive experience with our company
- Take the initiative to learn about the company and grow within the role Prioritize which appointments take priority over others to maximize revenue
- Field incoming phone calls and convert 50% or more to appointments Develop and distribute reports of each day's appointments
Team Leader
Transparent BPO
09.2019 - 05.2022
- Responsible for assisting agents, Setting clear team goals and KPIs
- Delegate tasks and set project deadlines
- Oversee day-to-day teams' operation and performance
- Do regular performance evaluations
- Create a healthy and motivating work environment and atmosphere
- Develop a well-designed and motivating evaluation program
Talent Acquisition Specialist
V3 Electric
10.2018 - 06.2019
- Responsible for finding, acquiring, assessing, and hiring candidates to meet company goals and fill project requirements
- Sourcing applicants from different platforms (e.g
- Indeed, Glassdoor and ZipRecruiter.)
Education
Computer Programming
Datamex Institute of Computer Technology
03-2027
Skills
- Invoicing and billing
- Document preparation
- CRM management
- File management
- Recruitment
Accomplishments
- Supervised team of 25 staff members.
- Awarded as Team lead of the month.
Certification
- Lead Generation Course
- Email Marketing Course
- Basic Graphic Design Course
- Social Media Management Course
- Virtual Assistant Administration Task Course
- Go High Level Course
Timeline
Virtual Administrative Assistant (Part Time)
Stellar
06.2023 - 11.2024
Executive Assistant ( Part Time )
Ram Products Inc.
04.2023 - 11.2024
Medical Virtual Assistant ( Part Time )
MedSpecialized
08.2022 - 02.2024
Appointment Setter
Change3 Enterprises
05.2022 - 03.2023
Team Leader
Transparent BPO
09.2019 - 05.2022
Talent Acquisition Specialist
V3 Electric
10.2018 - 06.2019
- Lead Generation Course
- Email Marketing Course
- Basic Graphic Design Course
- Social Media Management Course
- Virtual Assistant Administration Task Course
- Go High Level Course
Computer Programming
Datamex Institute of Computer Technology
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