El John Lorenzo
Customer Service Representative
Cabuyao
Summary
To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Finance Associate
Yngen Datacom
03.2025 - 09.2025
- Resolved various escalated billing charges.
- Created and verified invoices.
- Applied best practices to align accounting processes with current laws and regulations.
- Oversaw accounts payable and receivable transactions.
- Increased efficiency in budgeting processes by automating data inputs and conducting variance analysis.
Senior Agent
Iqor Philippines
05.2024 - 08.2024
- Being a T-Mobile Customer Service Representative is all about helping customers get the most out of their mobile experience. As the friendly voice on the other end of the line (or chat, or email) who helps solve problems, answers questions, and makes sure customers feel valued.
Travel Consultant / Subject Matter Expert
IGT Solutions Philippines Alabang
04.2023 - 05.2024
- Being SME has deep knowledge of a particular topic. Within your business, they're the authority on the subject. They're the go-to person if someone has questions. Trained also as well in being a travel consultant handling blend task such as Email, chat and calls when booking reservations from one of the biggest Airlines in the US.
Customer Service Representative (Gaming Account)
Telus International Philippines
10.2019 - 02.2023
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Trained in doing Emails, Chats.
Caregiver
Youko Daycare services Tokyo Japan
01.2018 - 08.2018
- A licensed Caregiver providing personal care, such as showering, shaving, oral hygiene and dressing, administering medication, monitoring health and wellbeing, maintaining records and reporting any changes, assisting with meal preparation and household tasks.
Service Crew / Cashier
Red Ribbon Philippines Calamba
04.2015 - 09.2015
- Takes orders and answers questions on meal items. He/She makes recommendations and serves food/beverages to customers. He/She prepares the bill that itemizes total meal costs and sales taxes.
Bartender
Timog Greens and Grill
03.2013 - 05.2013
- Skillfully prepared standard as well as exotic mixed beverages in a timely manner. Ensured a clean and organized bar and dining area.
Housekeeper
Makiling Onsen Hotel
03.2012 - 05.2012
- Neatly makes beds and stocks towels, washcloths, and hand towels according to policies. Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel polices.
Education
Elementary graduate -
01.2006
College Graduate on Caregiving - undefined
Youko Care College Tokyo Japan
01.2018
Associate of Hotel and Restaurant Services - undefined
Philippine Women's University CDCEC Calamba
01.2013
High School Graduate - undefined
01.2010
Skills
Proficient in computer applications
References
Maria Gabion, Team Leader of Finance in Yngen DataCom - +639662661662
Alvin Kenneth Gutierrez, Head Team Leader of Finance Team in Yngen DataCom - +639562364728
Timeline
Finance Associate
Yngen Datacom
03.2025 - 09.2025
Senior Agent
Iqor Philippines
05.2024 - 08.2024
Travel Consultant / Subject Matter Expert
IGT Solutions Philippines Alabang
04.2023 - 05.2024
Customer Service Representative (Gaming Account)
Telus International Philippines
10.2019 - 02.2023
Caregiver
Youko Daycare services Tokyo Japan
01.2018 - 08.2018
Service Crew / Cashier
Red Ribbon Philippines Calamba
04.2015 - 09.2015
Bartender
Timog Greens and Grill
03.2013 - 05.2013
Housekeeper
Makiling Onsen Hotel
03.2012 - 05.2012
College Graduate on Caregiving - undefined
Youko Care College Tokyo Japan
Associate of Hotel and Restaurant Services - undefined
Philippine Women's University CDCEC Calamba
High School Graduate - undefined
Elementary graduate -
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