Elizah Santos
Pasig,Metro Manila
Summary
Results-driven sales professional with 7+ years of experience in Dubai across luxury automotive and real estate sectors. Proven track record in revenue generation, high-value sales negotiations, and client relationship management, with a strong commitment to delivering exceptional customer service and outstanding client experiences. Additional experience in financial services with JPMorgan Chase in the Philippines, bringing strong commercial acumen and a customer-focused approach.
Overview
12
12
years of professional experience
Work History
Specialist
JPMorgan Chase
Manila
02.2026 - 09.2026
- Resolved credit-card issues by identifying client problems and analysing information to provide effective solutions.
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
- Earned 30 Customer Commendations and 7 Certificates from managers within the six-month probationary period.
- Consistently ranked among the top three teams members for call performance metrics
Senior Sales Consultant
Lexus - Al Futtaim Motors
Dubai
03.2023 - 01.2025
- Delivered high-value luxury automotive sales, consistently exceeding sales targets and generating an estimated AED 100 million in revenue through the sale of approximately 500 Lexus vehicles in less than two years.
- Applied Lexus Japan’s Omotenashi philosophy to deliver exceptional, personalized customer experiences and build long-term client relationships.
- Collaborated with finance and leasing teams to develop tailored financing solutions, enhance customer satisfaction, and facilitate sales conversions.
- Maintained in-depth knowledge of Lexus models, features, and luxury automotive market trends to provide expert product recommendations and drive sales performance.
Real Estate Agent - Leasing & Sales
Razooqi Real Estate
Dubai
05.2021 - 01.2023
- Managed leasing of two apartment buildings for Major General Nasser Abdulrazak Al Razooqi.
- Conducted property valuations and market analysis to remain competitive.
- Generated client leads through referrals, achieving high conversion rates.
- Negotiated deals with sellers, buyers, and renters, aligning with client needs and budgets.
Specialist
T.I.A. Real Estate
Dubai
07.2019 - 07.2020
- Guided clients in property sales, purchases, and marketing strategies.
- Built and maintained a strong professional network, driving continuous business.
- Consistently exceeded sales quotas through proactive follow-up and opportunity management.
Personal Secretary to the CEO
Ripples Capital
Dubai
01.2017 - 01.2018
- Supported the CEO with administrative, secretarial, and property management tasks.
- Managed sales documents, client communication, and MS Excel reporting.
- Implemented filing systems for document management, improving office organisation.
- Liaised with clients, stakeholders and suppliers to take messages or personally handle issues.
- Conducted research on various topics, providing executives with relevant information.
Human Resource Intern
BMB Group - Baklawa Made Better
01.2015 - 04.2015
- Coordinated payroll processing, daily administration, and employee relations support.
- Assisted in the recruitment process by screening CVs, scheduling interviews, and contacting candidates.
- Maintained confidential HR records and databases, updating employee information and documentation.
- Communicated clearly and professionally with staff and customers.
Executive Sales Agent
Chevrolet
01.2018
- Facilitated negotiations and finalisation of vehicle sales, enhancing customer buying experience.
- Delivered after-sales support to resolve issues and maintain high customer satisfaction levels.
- Delivered high level of service to customers in effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
- Formed and sustained strategic relationships with clients.
Education
San Beda College - Human Resource Management
San Beda College
Philippines01-2017
Westminster School - Primary & High School
Westminster School
UAE01-2015
Skills
- Luxury Automotive & Real Estate Sales
- Sales Strategy & Revenue Growth
- SAP C4C & Salesforce CRM
- Client Relationship Management
- Lead Generation & Deal Closing
- Negotiation & Sales Performance Analysis
- Customer Experience & Client Retention
- Financial Services Experience
- Social Media Marketing
- Market Research & Competitor Analysis
- Microsoft Office Suite
- Communication & Problem-Solving
Custom
https://www.linkedin.com/in/elizahsantos
Timeline
Specialist
JPMorgan Chase
02.2026 - 09.2026
Senior Sales Consultant
Lexus - Al Futtaim Motors
03.2023 - 01.2025
Real Estate Agent - Leasing & Sales
Razooqi Real Estate
05.2021 - 01.2023
Specialist
T.I.A. Real Estate
07.2019 - 07.2020
Executive Sales Agent
Chevrolet
01.2018
Personal Secretary to the CEO
Ripples Capital
01.2017 - 01.2018
Human Resource Intern
BMB Group - Baklawa Made Better
01.2015 - 04.2015
San Beda College - Human Resource Management
San Beda College
Westminster School - Primary & High School
Westminster School