Elizabeth Sorianosos
Taguig, Metro Manila
Summary
Dynamic and results-oriented professional with extensive experience in customer service and technical support, notably at TELUS DIGITAL. Excelled in complaint resolution and critical thinking, enhancing customer loyalty and satisfaction. Proficient in data entry and Microsoft PowerPoint, demonstrating a strong work ethic and excellent active listening skills. Achieved positive feedback through effective communication and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TELUS DIGITAL
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
AT&T Business Sale Representative
TSD Global
11.2022 - 03.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Verification Research Specialist
TELEPERFORMANCE PHIL.
12.2018 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
IBEX Global
11.2018 - 12.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
GAISANO GRAND MALL KIDAPAWAN
03.2018 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Service Crew Member
Jolibee
08.2014 - 03.2016
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
High School Diploma -
Linangkob National High School
Kidapawan, Province Of Cotabato, Philippines03-2019
Bachelor of Education - PRIMARY EDUCATION
University of Southern Philippines
Davao City, Province Of Davao Del Sur, Philippines03-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Payment processing
- Complaint resolution
- Microsoft PowerPoint
- Technical support
Timeline
Customer Service Representative
TELUS DIGITAL
05.2024 - Current
AT&T Business Sale Representative
TSD Global
11.2022 - 03.2023
Verification Research Specialist
TELEPERFORMANCE PHIL.
12.2018 - 11.2022
Customer Service Representative
IBEX Global
11.2018 - 12.2018
Cashier
GAISANO GRAND MALL KIDAPAWAN
03.2018 - 05.2018
Service Crew Member
Jolibee
08.2014 - 03.2016
High School Diploma -
Linangkob National High School
Bachelor of Education - PRIMARY EDUCATION
University of Southern Philippines
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