Years of experience
Elizabeth Baclayon
Manager
Lapu-Lapu City,Cebu
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
3
3
4
4
years of post-secondary education
1
1
Certification
Work History
Manager
Maid to Wash Laundry
Lapu-Lapu City , Cebu
05.2019 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Implemented policies to reduce cost and eliminate waste.
- Wrote standard operating procedures for department.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, and maintaining office organization.
Manager
Baclayon Space Rentals
Lapu-Lapu City, Cebu
05.2019 - Current
- Assisted customers in their queries regarding room or space availability.
- Set orientation on rules and regulations especially for long-term guests.
- Designated tasks and monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Handled guest complaints to maintain high guest satisfaction rates.
- Spearheaded regular maintenance and repair operations to keep building and equipment in good condition.
- Created and gave monthly statement dues for guests on their rental and electric bill.
Human Resources Intern
Cebu Coffee Ventures, Inc.
Mandaue City, Cebu
01.2019 - 03.2021
- Performed various administrative functions, including filing paperwork, and sorting mail.
- Interviewed and conducted exams to applicants.
- Followed-up newly hired employees in completion with their requirements.
- Took messages and provided information about company processes, hours and requirements.
- Created and updated tracking spreadsheets using Microsoft Excel in recording employee information, and supplier contact lists.
- Maintained records of all attendance, leave applications and disciplinary actions.
High School Guidance Counselor Intern
St. Theresa's College - Cebu
Cebu City, Cebu
07.2018 - 09.2019
- Reviewed and discussed new students' academic credentials, interests and educational goals.
- Identified and addressed concerns of incoming students and parents.
- Maintained positive relationships with students, faculty, alumni and administration.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
Education
Bachelor of Science - Psychology
University of San Carlos
Sitio Nasipit, Talamban, Cebu City 06.2015 - 05.2019
High School Diploma -
St. Theresa's College-Cebu
21 Juana Osmeña St, Cebu City, 6000 Cebu 06.2011 - 03.2015
Skills
Staff Management
Training and mentoring
Interpersonal Communication
Microsoft Office Proficiency
Administrative Skills
Certification
Occupational Safety and Health Standards
Timeline
Manager
Maid to Wash Laundry
05.2019 - Current
Manager
Baclayon Space Rentals
05.2019 - Current
Human Resources Intern
Cebu Coffee Ventures, Inc.
01.2019 - 03.2021
High School Guidance Counselor Intern
St. Theresa's College - Cebu
07.2018 - 09.2019
Bachelor of Science - Psychology
University of San Carlos
06.2015 - 05.2019
High School Diploma -
St. Theresa's College-Cebu
06.2011 - 03.2015