Elizabeth Atienza
ADMINISTRATIVE ASSISTANT
Bagong Pook, Lipa City
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Department of Education- San Isidro National High School
Malvar, Batangas
04.2018 - Current
- Executed record filing system to improve document organization and management of our liquidation report.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for teachers and non-teaching personnel.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service for the teachers.
- Built and maintained excellent relationships to the superior, teachers and colleagues through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, changes in job classifications like promotions of teachers.
- Assisted teachers, colleagues and superior with special tasks on daily basis.
Sr. Operations Rep.
Capital One Philippine Support Services Corp.
Alabang, Muntinlupa
12.2016 - 06.2017
- Helped large volume of customers every day with their credit card issues with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Services Representative
Alorica, Philippines, Inc.
Lipa, City
03.2015 - 07.2016
- Computed total costs requirements for customer sales to provide accurate pricing.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Delivered superior customer service to retain existing customers and attract future customers.
Junior Admin Executive
Ginintuan Agro-Industrial Corporation
Malvar, Batangas
12.2000 - 10.2011
- Worked on the hiring of personnel, assisted all the employees in claiming company benefits and hospitalization.
- Keep and secure all salary structures and files and helped to utilized company's manpower.
- Managed, process and liquidate petty cash fund.
- Keep and monitor the evaluation records of all the employees.
- Assisted with day-to-day operations, working efficiently and productively with superiors, colleagues and clients.
Education
Bachelor of Science - Commerce Major in Business Management
De La Salle Lipa
Lipa City, Philippines 06.1996 - 04.2000
Skills
Internal communications
Relationship building
Administrative support
Recordkeeping
Time management
Compensation and benefits
Certification
Certification of Eligibility in the Career Service Professional Examination by the Civil Service Commission
Timeline
Administrative Assistant
Department of Education- San Isidro National High School
04.2018 - Current
Sr. Operations Rep.
Capital One Philippine Support Services Corp.
12.2016 - 06.2017
Customer Services Representative
Alorica, Philippines, Inc.
03.2015 - 07.2016
Junior Admin Executive
Ginintuan Agro-Industrial Corporation
12.2000 - 10.2011
Certification of Eligibility in the Career Service Professional Examination by the Civil Service Commission
11-2000
Bachelor of Science - Commerce Major in Business Management
De La Salle Lipa
06.1996 - 04.2000