Elizabeth Atienza
ADMINISTRATIVE ASSISTANT
Bagong Pook, Lipa City
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Department of Education- San Isidro National High School
Malvar, Batangas
04.2018 - Current
- Executed record filing system to improve document organization and management of our liquidation report.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for teachers and non-teaching personnel.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service for the teachers.
- Built and maintained excellent relationships to the superior, teachers and colleagues through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, changes in job classifications like promotions of teachers.
- Assisted teachers, colleagues and superior with special tasks on daily basis.
Sr. Operations Rep.
Capital One Philippine Support Services Corp.
Alabang, Muntinlupa
12.2016 - 06.2017
- Helped large volume of customers every day with their credit card issues with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Services Representative
Alorica, Philippines, Inc.
Lipa, City
03.2015 - 07.2016
- Computed total costs requirements for customer sales to provide accurate pricing.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Delivered superior customer service to retain existing customers and attract future customers.
Junior Admin Executive
Ginintuan Agro-Industrial Corporation
Malvar, Batangas
12.2000 - 10.2011
- Worked on the hiring of personnel, assisted all the employees in claiming company benefits and hospitalization.
- Keep and secure all salary structures and files and helped to utilized company's manpower.
- Managed, process and liquidate petty cash fund.
- Keep and monitor the evaluation records of all the employees.
- Assisted with day-to-day operations, working efficiently and productively with superiors, colleagues and clients.
Education
Bachelor of Science - Commerce Major in Business Management
De La Salle Lipa
Lipa City, Philippines 06.1996 - 04.2000
Skills
Internal communications
Certification
Certification of Eligibility in the Career Service Professional Examination by the Civil Service Commission
Timeline
Administrative Assistant
Department of Education- San Isidro National High School
04.2018 - Current
Sr. Operations Rep.
Capital One Philippine Support Services Corp.
12.2016 - 06.2017
Customer Services Representative
Alorica, Philippines, Inc.
03.2015 - 07.2016
Junior Admin Executive
Ginintuan Agro-Industrial Corporation
12.2000 - 10.2011
Certification of Eligibility in the Career Service Professional Examination by the Civil Service Commission
11-2000
Bachelor of Science - Commerce Major in Business Management
De La Salle Lipa
06.1996 - 04.2000
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