Eliza Pascual
Customer Service Representative
Matina Crossing, City
Summary
To work with full dedication and integrity to achieve the goal for the development of the company and self, where I can contribute. To develop and to share knowledge to others. To earn a living for my family.
Sir/Madam, It is my earnest desire to be part of your working force; hence may I have the honor to apply for any vacant position that best suits my qualifications in your company. I feel confident of my ability to meet your requirements , since I have experienced serving different kinds of people that enable me to render satisfactory services to your company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work History
Customer Service Representative
VXI GLOBAL HOLDINGS INC
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Appointment Setter
Rapid Global
Davao City
04.2021 - 07.2023
- Set appointments with salespeople and potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled and confirmed appointments and meetings for senior management team.
- Acted as first point of contact and set appointments for prospective clients.
Customer Service Representative
Peak Support Global Enterprises
Davao City
04.2022 - 12.2022
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Education
Catalunan Grande Elementary School
Catalunan Grande, Davao City Philippines 04.1999 - 05.2004
High School Diploma -
Catalunan Grande National High School
Catalunan Grande, Davao City, Philippines 04.2004 - 05.2007
High School Diploma -
Emar Human And Environmental College
Matina, Davao City, Philippines 06.2011 - 07.2014
Skills
Technical Support
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
Peak Support Global Enterprises
04.2022 - 12.2022
Appointment Setter
Rapid Global
04.2021 - 07.2023
High School Diploma -
Emar Human And Environmental College
06.2011 - 07.2014
High School Diploma -
Catalunan Grande National High School
04.2004 - 05.2007
Catalunan Grande Elementary School
04.1999 - 05.2004
Customer Service Representative
VXI GLOBAL HOLDINGS INC
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