Eliza Concepcion
Apalit
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TTEC
01.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
BS Management - Under Grad (2nd Year)
Philippine Christian University
Taft Avenue,ManilaSkills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Product knowledge
Timeline
Customer Service Representative
TTEC
01.2019 - Current
BS Management - Under Grad (2nd Year)
Philippine Christian University
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