Customer Service
Elisha Abigail Loberiza
Roxas City,Capiz
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
Certifications
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Front Office Associate
White House Beach Resort
Boracay
06.2014 - 01.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Maintained office supply stock to control shrinkage and prevent overstocking, including toner cartridges, stationery and printer paper.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Reviewed files, records and other documents to obtain information and respond to requests.
Front Office Associate
White House Beach Resort
Boracay
11.2016 - 05.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Maintained office supply stock to control shrinkage and prevent overstocking, including toner cartridges, stationery and printer paper.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Reviewed files, records and other documents to obtain information and respond to requests.
Front Office Associate
San Antonio Resort
Roxas City
08.2017 - 01.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Planned and booked travel arrangements and venues for company events.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Maintained office supply stock to control shrinkage and prevent overstocking, including toner cartridges, stationery and printer paper.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Reviewed files, records and other documents to obtain information and respond to requests.
Education
Bachelor of Science - Cruise Ship Management
John B. Lacson Foundation Maritime University-Molo
M.H Del Pilar Street, Molo, Iloilo City 06.2009 - 03.2013
Skills
Verbal and Written communication skills
Teamwork
Professionalism
Enthusiasm
Software
MS Word
Microsoft Excel
Microsoft Powerpoint
Certification
Certificate for having actively participated in the short-term course Chinese Language (MANDARIN), Level 1
07-2016
Certificate of training in Spread Sheet application and Word Processing, Given at RRLS-Information and Communication
11-2010
Timeline
Front Office Associate
San Antonio Resort
08.2017 - 01.2020
Front Office Associate
White House Beach Resort
11.2016 - 05.2017
Certificate for having actively participated in the short-term course Chinese Language (MANDARIN), Level 1
07-2016
Front Office Associate
White House Beach Resort
06.2014 - 01.2015
Certificate of training in Spread Sheet application and Word Processing, Given at RRLS-Information and Communication
11-2010
Bachelor of Science - Cruise Ship Management
John B. Lacson Foundation Maritime University-Molo
06.2009 - 03.2013
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