Elisa Ramos da Cunha Baer

• Contacting potential or existing customers via phone, email, or chat (when applicable).

• Achieve KPIs and revenue target as set by the sales management.

• Arranging phone meetings with prospects in order to demonstrate and/or present products.

• Negotiating prices with potential and existing customers and closing sales.

• Identifying opportunities for new business within the market.

• Firm understanding of the market, competitors, and products and find effective strategies to generate revenue through new customer orders or renewals.

• Demonstrates advanced product knowledge to tailor-fit service offerings with client needs.

• Identify potential clients and develop a good working relationship with them in order to continuously drive revenue.

• Maximizing opportunities to sell to clients through regular follow-ups, service status checks to find chances to upgrade or upsell.

• Negotiating through gatekeepers to reach the client decision-maker.

• Working directly with customers helping then to understand the plataform.
• Carrying out daily analysis on ad, social media and website results, developing reports from results to provide to Marketing Managers.
• Managing Facebook platform by responding to messages, creating posts, developing stories and other tasks as required.
• Responding to queries to provide up-to-date product market information.
• Investigating competitors and demographics to compare and evaluate best marketing techniques.
• Mediating and resolved disputes at gaming tables efficiently to maximise customer satisfaction.

• Providing support to professionals, either as part of a team or individually;
• Bilingual customer support, solving problems and building customer loyalty;
• Helping to coordinate the annual marketing plan;
• Translating documents and acting as an interpreter;
• Typing/word processing using a variety of software packages;
• Managing and maintaining budgets, as well as preparing special financial reports;