Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Ofw Saudi Arabia
Abdulmohammad ali
04.2018 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Volunteer assistant st John community Cebu city
St John brothers
03.2004 - Current
Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Greeted guests in with friendliness and professionalism.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Barangay secretary
Barangay captain Guadalupe Cebu
10.2001 - Current
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Agent recruitment
Agent Ferrand international recruitment
01.2022 - 01.2030
Overview
28
28
years of professional experience
30
30
years of post-secondary education
Education
Ramon Duterte National High School Guadalupe Cebu , Guadalupe Cebu City
Home health Aid / Caregiver at Apex health Agency, Concierge Agency, Aqua Agency, Senior Nannies AgencyHome health Aid / Caregiver at Apex health Agency, Concierge Agency, Aqua Agency, Senior Nannies Agency
Enrolled Nurse at First Choice Care Agency (previously Known as Swingshift Agency)Enrolled Nurse at First Choice Care Agency (previously Known as Swingshift Agency)
Lead HR Specialist at Civilian Human Resources Agency - Defense Health Agency (DHA)Lead HR Specialist at Civilian Human Resources Agency - Defense Health Agency (DHA)
Team Leader - Engineering and Maintenance Dept. at San Miguel Yamamura Packaging Corp. - SMY GPTeam Leader - Engineering and Maintenance Dept. at San Miguel Yamamura Packaging Corp. - SMY GP