Elina Vallespin

Identify and implement strategies that would drive revenue growth and expand market share. This includes new acquisitions and leads

Cultivate and maintain relationships with key stakeholders including high-tier casino members

Enhance customer engagement and retention through targeted marketing strategies, such as dinners and loyalty programs

Create initiatives that would drive repeat visitations

Monitor the team's perfromance re customer engagement via calls, visits, and room bookings

In charge of Developmental mass players with ADW 10K to 20K or maybe higher depending on the visitation of the player. This includes reactivation of absent players. Main duty is to increase players' visitation and gaming activity and increase ADW 90 to 20K and above

Organize exclusive events such as dinners for KYC. This dinner is to make them feel their importance to NWR

Monitor Team's engagement with their players via dinners, call logs and bookings

Monitor graduates per team member

Monitor Casino Table Games operation from manning to table spread

Check forecasted arrival of VVIP players and ensure that staff deployed match the player's betting capability

Ensure integrity of games

Monitor suspicious activity and report to surveillance team for immediate resolution

Supervise operations staff and kept employees compliant with company policies and procedures

Assist Assistant Director / Director in monitoring table games operations

Ensure sufficient manning per area of assignment

Worked as Table Games Dealer to Shift Manager in various vessels of Star Cruises cruising in Asia

Dealt Roulette and Baccarat games