Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Elihu Atuel

Pasig

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in Healthcare billing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Hinduja Global Solutions
Pasig
01.2020 - 12.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Delivered prompt service to prioritize customer needs.

Education

Associate of Science - Information Technology

Surigao State College of Technology
Surigao City

Skills

  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Multitasking and Prioritization

Timeline

Customer Service Representative

Hinduja Global Solutions
01.2020 - 12.2021

Associate of Science - Information Technology

Surigao State College of Technology
Elihu Atuel