ELIGIO BRINGAS

· Provide overall supervision / leadership to the staff during his/ her shift operating window.

· Monitor and report shift and site/ shift performance.

· Review staffing and volume trends to ensure the optimal capacity plan is in place.

· Foster information sharing so that continuity of data exists within the site and across the business.

· Develop an environment of continuous focus on quantifiable productivity and quality.

· Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.

· Regular reviews of procedures assuring new processes are documented.

· Identify business knowledge gaps and ensure everyone has ownership of deliverables.

· Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability.

· Develop and lead a team that is responsive to dynamic organizational and operational changes.

· Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.

· Monitor and report unit performance.

· Relationship Management with various stakeholders i.e. Product, Sales, Operations, Compliance and Project teams.

· Represent Static Data in global projects.

· Manage escalations.

· Review staffing and volume trends to ensure the optimal capacity plan is in place.

· Foster information sharing so that continuity of data exists within the site and across the business.

· Constant and regular review of processes and performance with focus on improving departmental competency/performance rating.

· Regular reviews of procedures assuring new processes are documented.

· Identify business knowledge gaps and ensure everyone has ownership of deliverables.

· Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability.

· Develop and lead a team that is responsive to dynamic organizational and operational changes.

· Coach individual performance and provide feedback to all staff assigned with the intent of driving the desired business results.

· Provide leadership, guidance and motivation to staff.

· Ensure staff adheres to all Data Services productivity, quality and HR policies.

· Support High Performance Culture values, which include assisting staff with monthly business reviews, providing consistent feedback and recognizing employees.

· Address performance issues in a timely, consistent, and professional manner.

· Conduct both formal and informal performance discussions as outlined by the business.

· Maintain emphasis on deadlines, quality, and procedures.

· Manage projects and work closely with other Data Services sites.

· Recommend and implement effective improvement strategies.

· Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager.

· Review staffing and volume trends to ensure the optimum capacity utilization.

· Gathers data for business analysis, reporting, trends, and forecasting

· Provide support to operations through report preparation and distribution according to established procedures and in compliance with service level agreements. Formulates requirements to parallel overall business strategies.

· Prepare scheduled and ad hoc reports accurately and within SLAs

· Provide monthly Stack Ranking from Analyst to OM Level

· Communicate and present analytical findings to the management team

· Documents, reviews, analyze and evaluate business processes, systems and user needs.

· Implements process improvements and through cascades and trainings

· Performs a variety of complicated tasks and a wide degree of creativity and latitude is expected.

· Documents, reviews, analyze and evaluate business processes, systems and user needs.

· Formulates requirements to parallel overall business strategies.

· Writes detailed requirements description of user needs, program functions and steps required to develop or modify computer programs or business processes.

· Follows a project management methodology, will create process flows for current and future state, define projects and all documentation.

· Perform tasks for initiative development through implementation for all projects assigned.

· Identify process improvements, effects of change implementation and financial impact on the business.

· Performs a variety of complicated tasks and a wide degree of creativity and latitude is expected.

· Communicate and present analytical findings to the management team

· Responsible for reviewing home loan accounts and corporate transactions on said loans and taking appropriate action based on loan type and need.

· Perform appropriate testing and validation, as assigned, of existing risks and controls to determine if they are accurately identified and that associated controls are in place to mitigate those risks.

· Ensures business processes are adhering to all corporate, state and regulatory guidelines as well as applicable policies and procedures.

· Work with management and peers to ensure potential issues are communicated effectively and timely.

· Participates in meetings and/or projects for Ops Control and support Management and for lines of business, at their request

· Process payments with different mode of payment such as Wire/Bank Transfer, Checks, Promissory Note, Cash and Direct Debit

· Prepare SL and GL Reconciliation Report

· Run statement of account for customer’s request

· Prepare reimbursement and compensation both by schedule and by request

· Answer queries by counter parts in Barcelona via email and phone calls.

· Perform all AR task for all the Legal Entity in AR Europe such as France, Italy, Belgium, Netherland, UK, Spain, Portugal, Germany and Austria.

· Performs accounting tasks which may be based on European accounting setting

· Provides reports and supporting documents regarding the customers’ accounts subject to doubtful and legal procedures

· Performs computation of interest and discounts for overdue and early payment respectively.

· Perform training for newly hired employees