Summary
Overview
Work History
Education
Skills
Timeline
Eliezer  Llena

Eliezer Llena

Waiter
Dagupan City, Pangasinan

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable Job Title bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Waiter/Cashier

Olivia’s Pizzeria
Dagupan City, Pangasinan
12.2018 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Used cash registers and credit card machines to cash out customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Sales Clerk

7 Eleven Bonuan Branch
Dagupan City, Pangasinan
02.2015 - 05.2016
  • Processed payments and returns with accuracy and efficiency.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Kept front check out area clean and organized for efficient service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

NHS Diploma -

Bonuan Buquig National High School , Bonuan Boquig, Dagupan City, Pangasinan Philippine
03.2008 - 03.2012

Skills

MS Office

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Timeline

Waiter/Cashier - Olivia’s Pizzeria
12.2018 - Current
Sales Clerk - 7 Eleven Bonuan Branch
02.2015 - 05.2016
Bonuan Buquig National High School - NHS Diploma,
03.2008 - 03.2012
Eliezer LlenaWaiter