Elgin Dueñas
Taguig City
Summary
Experienced senior sales manager with a proven track record of increasing sales and fostering client relationships. Skilled in leading sales teams to exceed targets, expanding market reach, and enhancing customer loyalty. Proficient in strategic planning and effective communication to drive team efficiency and achieve consistent results.
Overview
23
23
years of professional experience
Work History
Sales Squad Head
Globe Telecom
04.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Developed and implemented sales strategies to drive revenue growth across diverse B2B market segments. Exposed to different industries such as BFSI (Current), Retail, Mining, Construction, Power and Supply Chain.
- Mentored Account Managers, fostering professional development and improving team performance..
- Analyzed market data to identify growth opportunities and inform strategic decision-making.
- Developed comprehensive product knowledge on Telco and ICT solutions, enabling tailored solutions for clients'' specific needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led cross-functional teams to deliver tailored solutions, ensuring timely project completion.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained good working relationships with key stakeholders and C level executives of various B2B Accounts
Account Manager
Globe Telecom
05.2010 - 04.2019
- Handled Top Enterprise Accounts from the Retail Segment
- Focused more in selling Core Telco services such as Connectivity and Communication services
- Consistently achieved yearly acquisition and base targets since 2010
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
Key Account Manager
e-Meralco Ventures Inc.
12.2006 - 04.2010
- Reported to the Head of Sales and Marketing, responsible for managing key accounts that constitute 30% of the company’s revenue base.
- Directly responsible for acquiring various Value Add Service Providers, System Integrators, Local and International telecom firms, Business Process Outsourcing companies, and high-value Corporate Accounts.
- Assisted with the Billing and Collection Team in upholding desirable DSO standing of accounts in the portfolio
- Customized Marketing Initiatives on a per account basis depending on the market, pricing, and service needs to stimulate and streamline revenue growth
- Organized Business Planning Sessions with Key Accounts
- Performed full account management responsibilities – from Pre-Sales, Provisioning, and After Sales
Junior Key Account Manager
e-Meralco Ventures Inc.
06.2004 - 12.2006
- Responsible in maintaining core accounts by ensuring customer satisfaction and reliable service.
- Maintained a very low percentage of churn rate since 2005
- Simultaneously performed Marketing tasks and reports directly to the General Manager.
- Developed and implemented marketing strategies for 2005-2006.
- Spearheaded the eMVI’s key events which requires interfacing with the company’s advertising agency and relevant entities
- Organized Joint Workshop Planning Sessions with the major telecommunication partners.
- Directly involved in the conceptualization and creation of the eMVI’s marketing collaterals – such as the brochure, business cards and eMVI website.
- Led the implementation of the Customer Management and Billing System of eMVI
- Maintained an above average performance evaluation since the start of work with the company.
- KEY ACCOMPLISHMENTS:
- Promoted from Junior to Senior Account Manager within 1.5 years of exemplary Account Management performance
Technical Support Staff
Jollibee Foods Corp.
11.2002 - 06.2004
- Attended to inquiries, requests, and technical concerns.
- Rendered Phone Support troubleshooting if needed.
- Supervised Service Engineers in scheduling and dispatching for on-site calls.
- Produced monthly helpdesk reports submitted to the Network Manager
- Optimized helpdesk performance and increased customer satisfaction
Citiphone Officer
Citibank, NA.
07.2002 - 11.2002
- Attended to banking phone-in requests, complaints and inquiries
- Resolved fraud issues
- Developed excellence in Customer Service and English proficiency skills
Education
Bachelor of Commerce - Management Information Systems
Assumption College
01.2002
Bachelor of Science - Computer Engineering
Pamantasan ng Lungsod ng Maynila
01.1999
Primary and Secondary Education - undefined
St. Paul College
01.1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
- Decision-making
- Verbal communication
Timeline
Sales Squad Head
Globe Telecom
04.2019 - Current
Account Manager
Globe Telecom
05.2010 - 04.2019
Key Account Manager
e-Meralco Ventures Inc.
12.2006 - 04.2010
Junior Key Account Manager
e-Meralco Ventures Inc.
06.2004 - 12.2006
Technical Support Staff
Jollibee Foods Corp.
11.2002 - 06.2004
Citiphone Officer
Citibank, NA.
07.2002 - 11.2002
Bachelor of Science - Computer Engineering
Pamantasan ng Lungsod ng Maynila
Primary and Secondary Education - undefined
St. Paul College
Bachelor of Commerce - Management Information Systems
Assumption College
References
Available upon request.
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