ELENITA BISO
HR/Executive Assistant/Protocol
Pasay, Metro Manila,00
Summary
Proven leader and strategic thinker, excelled for being a Protocol NCO in-charge, Appointment Secretary and Inspector, by enhancing team performance and optimizing resource utilization. Demonstrated exceptional organizational skills and effective communication, fostering strong relationships and streamlined processes. Achieved significant improvements in efficiency and compliance, showcasing adaptability and a commitment to continuous improvement. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Non-Commissioned Officer-in-Charge, Protocol
Office of the Secretary of Air Staff, PAF
08.2023 - Current
- Oversee protocol requirements of the top level of management in all engagements and activities involving diplomats and high ranking officials both government and private entities.
- Fostered a positive work environment by ensuring a high standard of protocol fostering strong relationships among team members and promoting open communication channels.
- Coordinating various meetings; activities and conferences involving personalities both local and abroad.
- Enhanced team performance through consistent coaching and mentorship of junior personnel.
- Optimized resource utilization by allocating appropriate personnel to priority tasks based on skill set analysis.
- Resolved complex issues through critical thinking and effective communication with stakeholders.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
Chief Clerk
OSEC, Department of National Defense
03.2017 - 07.2023
- Organized company-wide events to promote team building and boost employee morale and welfare.
- Handled confidential information with discretion, maintaining the integrity of sensitive company data.
- Liaised between departments to facilitate smooth cooperation on projects involving various teams.
- Involves staffing of the right people to the right job.
- Process and evaluate all incoming and outgoing communications for approval and signature of the Secretary of National Defense.
- Communicates with other offices and agencies within the department for easy coordination and implementation of the department's policies and procedures.
- Enhanced communication between departments by establishing clear procedural guidelines and protocols.
- Handled employee relations matters discreetly, resolving issues quickly so as not to disrupt office harmony.
- Developed effective filing systems, reducing time spent searching for documents and increasing overall efficiency in the office environment.
- Maintained accurate records for all departmental activities, ensuring easy access to information when needed.
- Managed a team of clerks, providing training, mentorship, and performance evaluations to support their professional development.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Appointment Secretary to SND
Department of National Defense, Philippines
03.2017 - 07.2023
- Ensure an organized and well-planned schedules; meetings and appointments of the Secretary of National Defense.
- Coordination and communication with the government and private sectors to established positive relationships of the Secretary of National Defense, both local and abroad.
- Provide the Secretary of National Defense all the reference materials and requirements needed in every engagements and activities especially meeting with the President of the Republic of the Philippines.
- Maintained a professional atmosphere at the front desk by greeting clients warmly and addressing their needs promptly.
- Resolved appointment conflicts proactively by suggesting alternative dates or times that satisfied all parties involved.
- Increased overall office efficiency by assisting colleagues with various tasks such as data entry, filing, copying documents whenever time allowed.
- Organized office records, ensuring accurate documentation and easy retrieval of client information when needed.
- Collaborated with other administrative staff to ensure seamless operation in managing appointments across multiple departments.
- Managed incoming calls, answering inquiries, and scheduling appointments promptly for optimal client satisfaction.
- Handled sensitive client information with discretion, safeguarding confidentiality at all times.
- Assisted in the coordination of staff schedules, facilitating smooth daily operations and minimized conflicts.
- Provided exceptional customer service, addressing client concerns professionally while maintaining poise under pressure situations.
- Adapted quickly to changing circumstances or sudden schedule changes due to unforeseen events without compromising client experience.
- Performs other functions as directed by the Secretary of National Defense for the accomplishment of the mission objectives of the whole organization.
Inspector for Fiscal Management
OAFIG, PAF, AFP
07.2014 - 03.2017
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with the organization's regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping the difference units of the PAF understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Effectively communicated with the different units and management to ensure alignment on inspection objectives, requirements, and expectations.
- Upheld codes and regulations governing materials, processes, and procedures.
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
- Achieved high levels of organizational satisfaction by providing detailed reports and actionable recommendations post-inspection.
- Increased compliance rates, meticulously auditing company practices against regulatory requirements.
- Advocated for continuous improvement, leading by example through meticulous and proactive inspection work.
- Maintained up-to-date knowledge of regulatory changes to ensure inspections were conducted in line with current policies and procedures.
NCO In-charge for Career Department
PAFHRMC
04.2012 - 06.2014
- Streamlined workflow processes by organizing tasks according to priority levels, leading to improved efficiency mission accomplishment.
- Maintained a clean and organized office, ensuring efficient work processes and safe operations.
- Provided exceptional customer service by addressing inquiries promptly and resolving any concerns professionally.
- Increased productivity by implementing time management strategies in various board meetings.
- Boosted quality and effectiveness by maintaining stamina and hand dexterity to handle any challenge.
Secretary to the Chief of Office
OAFIG, PAF, AFP
08.2003 - 02.2012
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers; visitors and stakeholders.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls in every meetings and engagements of the Chief of Office.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or activities.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for the organizational functions such as conferences, workshops, or social gatherings.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Career Course - Basic And Advance Military Schooling
Non-Commissioned Officer School
FAB, Lipa City, BatangasShort Course - Human Resource Specialist Course
369th Adjutant Battalion
Fort Jackson, South Carolina, USA04.2012
Bachelor of Science - Major in Business Management
The Lyceum of Batangas
Capitol Site, Batangas City04.2001
Skills
- Staff Development
- Teamwork and Loyalty
- Training Management
- Discipline and Focus
- Conduct Standards
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Interpersonal Skills
- Goal Setting
- Professionalism
- Continuous Improvement
- Written Communication
Languages
English
Bilingual or Proficient (C2)
Timeline
Non-Commissioned Officer-in-Charge, Protocol
Office of the Secretary of Air Staff, PAF
08.2023 - Current
Chief Clerk
OSEC, Department of National Defense
03.2017 - 07.2023
Appointment Secretary to SND
Department of National Defense, Philippines
03.2017 - 07.2023
Inspector for Fiscal Management
OAFIG, PAF, AFP
07.2014 - 03.2017
NCO In-charge for Career Department
PAFHRMC
04.2012 - 06.2014
Secretary to the Chief of Office
OAFIG, PAF, AFP
08.2003 - 02.2012
Career Course - Basic And Advance Military Schooling
Non-Commissioned Officer School
Short Course - Human Resource Specialist Course
369th Adjutant Battalion
Bachelor of Science - Major in Business Management
The Lyceum of Batangas
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceHealthcare benefitsPaid time offPaid sick leaveSimilar Profiles
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