Elena V. Gamboa
Vicente
Pandi
Summary
Billing and Collections Support professional managing overdue payment follow-up, payment arrangements, and customer account balance inquiries. Strengthens accounts receivable accuracy by resolving disputes, monitoring unpaid balances, and keeping aging records current. Supports timely cash recovery through clear phone and email communication with internal and external customers.
Overview
3
3
Certifications
16
16
years of professional experience
Work History
Billing and Collections Support
Fleetsmarts
04.2022 - Current
- Negotiated payment arrangements with customers to facilitate timely collection of unpaid balances
- Contacted customers via phone and email to collect overdue payments, ensuring consistent follow-up on outstanding balances
- Managed receivables and debts owed by customers, maintaining accurate records of unpaid balances
- Providing information on customer account balances, billing cycle, and disputes, if any
Collections Support Analyst
Accenture Inc.
05.2016 - Current
- Post Collections
- Contact customers to collect overdue payments
- Generated monthly account statements and distributed to customers for timely payment.
- Perform detailed account reconciliation to identify and facilitate resolution Of disputed receivables.
- Disabling Suspension
- Refund of Credit Balance
- Write Back and Write Off
- Credit/Billing Hold
- AR UK Collector
- Runs monthly statement of account and sends it to customers
- Assist with credit applications and process invoices
- Prepares AR Summary, updates and issues
- Managed customer queries and disputes by documenting, researching, and analyzing issues to facilitate resolution.
- Prepares daily performance report
- Escalate or resolve issues in accordance with escalation policy
- Review aging reports and prepare customer refunds
- Ensured accuracy of aging report, applying and processing cash and credits promptly.
- Actively manage performance metrics for account portfolio
- Identified, initiated, and facilitated resolution of customer issue
- Position Experiences:
- Position Experiences:
Senior Process Associate - Voice
Cognizant Technology Solutions
01.2020 - 04.2022
- Nurse-pharmacist
- Processing pre-authorization requests for health insurance
- Coverage determination requests
- Evaluated and processed medication approval/denial requests to ensure compliance with coverage guidelines
- Taking inbound calls for medication update
- Making outbound calls to the Doctor’s office
- Conducted outbound calls to patients to provide medication updates and address inquiries
- Processing internal medication requests via fax and from the web
- Sorting of cases for easy handling
Customer Service Sales account
Convergys
05.2013 - 09.2013
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Telco account
Teleperformance
09.2010 - 04.2013
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Nursing
Arellano University
Caniogan, Pasig City01-2009
Secondary - undefined
Rizal High School
Caniogan, Pasig City01-2005
Primary - undefined
La Immaculada Conception School
Caruncho Avenue, Pasig City01-2001
Skills
- Order-to-Cash Processing
- SAP (ERP) SAP User for more than 3 years
- Microsoft Office including Excel, Outlook and PowerPoint
- Account reconciliation
- Collections management
- Aging report analysis
- Cash application
- Dispute resolution
- Receivables reporting
- Business continuity planning
Certification
Licensure Examination for Nurses
Disclaimer
I hereby testify that the above mentioned are true and correct to the best of my knowledge and belief.
Timeline
Billing and Collections Support
Fleetsmarts
04.2022 - Current
Senior Process Associate - Voice
Cognizant Technology Solutions
01.2020 - 04.2022
Collections Support Analyst
Accenture Inc.
05.2016 - Current
Customer Service Sales account
Convergys
05.2013 - 09.2013
Customer Service Telco account
Teleperformance
09.2010 - 04.2013
Primary - undefined
La Immaculada Conception School
Secondary - undefined
Rizal High School
Bachelor of Science - Nursing
Arellano University