Overview
Work History
Timeline
Hi, I’m

Eleene Ermino

Telephone Operator/ Cashier
LAGUNA - CITY OF SANTA ROSA
Eleene Ermino

Overview

2023
years of professional experience

Work History

Bentoya Kitchen

Cashier

Job overview

Bentoya Kitchen Japanese Restaurant

Telephone Operator
04.2015 - 04.2022

Job overview

  • Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
  • Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
  • Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
  • Maintained accurate records of calls placed and received.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
  • Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
  • Connected callers with appropriate professional, department, or business.

Timeline

Telephone Operator
Bentoya Kitchen Japanese Restaurant
04.2015 - 04.2022
Cashier
Bentoya Kitchen

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Eleene ErminoTelephone Operator/ Cashier