Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ELEA MAE DONATO

E. Sabellano St., Quiot Pardo, Cebu City

Summary

With a wealth of experience under my belt, I take pleasure in my precise attention to detail, strong problem-solving ability, and excellent communication skills. My proficiency with Microsoft technologies has allowed me to efficiently optimize activities and workflows. I am eager to take on new challenges and am looking for opportunities to develop my role-specific skill set. My commitment to continuous professional improvement is unshakable. As a collaborative team player, I am noted for efficiently completing work, proactively addressing difficulties, and being committed to positively contributing to the company's success.

Overview

2
2
years of professional experience

Work History

Customer Service Representative/Technical Support Representative

CONCENTRIX
Cebu City
10.2016 - 08.2018

I have developed a broad skill set in my prior positions that goes beyond simply answering technical questions and helping customers; it involves exceptional experiences that have a long positive, permanent effect. my strong points are guaranteeing customer satisfaction, recognizing and solving complicated issues quickly, by effective and transparent communication. With proactive mindset, excellent organizational skills, attention to detail and a drive for continous improvement. I am confident in my ability to make a significant impact on your team and elevate the overall customer experience.

Education

Bachelor of Science - Biology, Focus in Microbiology

CARAGA STATE UNIVERSITY
Ampayon, Butuan City 8600
07-2023

Skills

  • Positive And Professional
  • Customer Success Management
  • Customer Service Excellence
  • Adherence To High Customer Service Standards
  • Call Documentation
  • Billing Error Resolution
  • Inquiry Management
  • Customer Queries
  • Inbound Customer Service
  • Technical Troubleshooting

Languages

Cebuano
First Language
English
Proficient (C2)
C2
Tagalog
Advanced (C1)
C1

Timeline

Customer Service Representative/Technical Support Representative

CONCENTRIX
10.2016 - 08.2018

Bachelor of Science - Biology, Focus in Microbiology

CARAGA STATE UNIVERSITY
ELEA MAE DONATO