Eldridge Barwado
Makati City
Summary
Dynamic Operations Manager with a proven track record at VXI Global Holdings Inc., skilled in enhancing operational workflows and driving strategic decision-making. Adept in team leadership and problem-solving, I successfully implemented process improvements that significantly boosted efficiency and employee satisfaction. Committed to fostering collaboration and excellence in customer service.
Overview
14
14
years of professional experience
Work History
Operations Manager
VXI Global Holdings Inc.
10.2016 - 07.2025
- Oversaw daily operations to ensure efficiency and adherence to company policies.
- Developed and implemented process improvements, enhancing operational workflows.
- Managed cross-functional teams to achieve organizational goals and objectives.
- Analyzed performance metrics to drive strategic decision-making and resource allocation.
Customer Service Representative
VMobile Technologies, Inc.
09.2011 - 09.2015
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction levels.
- Trained new team members on customer service protocols and company policies.
- Streamlined complaint resolution processes, reducing response times significantly.
- Collaborated with cross-functional teams to address complex customer issues effectively.
Education
Sapang Palay National High School
San Jose Del Monte City, BulacanBachelor Of Science - Finance
University of Makati
JP Rizal Extn. West RemboSkills
- Customer service
- Operations management
- Team leadership
- Problem-solving
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
Timeline
Operations Manager
VXI Global Holdings Inc.
10.2016 - 07.2025
Customer Service Representative
VMobile Technologies, Inc.
09.2011 - 09.2015
Sapang Palay National High School
Bachelor Of Science - Finance
University of Makati
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