Elcy Nasman, MBA

- Communicate with current and prospective customers to understand their needs and provide effective solutions for internet, TV, wireless, and security services.
- Mentored new hires to support their professional development and ensure a smooth onboarding process.

- Handled B2B US telco accounts, addressing sales, escalations, and technical issues related to billing and services.
- Recognized as a top agent and assigned as an SME to support and guide other agents, also acted as a temporary Team Lead for new hire batches.

- Collaborated with development teams, customers, and product line management to ensure quality requirements were met.
- Oversaw business budget planning, accounting, purchasing, and payroll functions to handle financial needs.

- Managed a head office with 16 staff members and employed targeted hiring and engagement strategies.
- Facilitated continuous improvement initiatives, prepared written communications and reports, and monitored inventory.

- Ensured cleanliness and maintenance of rooms, performed housekeeping duties.
- Developed and updated spreadsheets and databases to track and analyze performance, sales data, and handled account payables.

- Followed up with customers to ensure ongoing satisfaction and addressed any issues or complaints.
- Managed a team of 6 employees after six months.