Playing sports
Elaine Grace Naga
Customer Service Representative
Quezon City, Metro Manila
Work Preference
Summary
Dynamic customer service professional with a proven track record at Amazon, excelling in customer engagement and inventory management. Skilled in team development, I have successfully implemented process improvements that enhanced operational efficiency. Known for resolving conflicts with empathy, I foster loyalty and satisfaction among clients while driving team productivity.
Highly efficient in customer service and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Service Crew Member
Maje + Cie Incorporation
07.2023 - 06.2025
- Provided exceptional customer service by efficiently handling orders and addressing inquiries, contributing to customer satisfaction.
- Maintained cleanliness and organization of the service area, ensuring a welcoming environment for all guests.
- Assisted in training new staff on service protocols and menu knowledge, fostering team productivity and engagement.
- Stocked supplies and managed inventory levels, ensuring operational readiness throughout busy service periods.
Customer Service Representative
Afni Philippines
12.2022 - 06.2023
- Provided exceptional customer service by addressing inquiries and resolving issues, enhancing customer satisfaction and loyalty.
- Utilized CRM software to document interactions, ensuring accurate record-keeping and streamlined follow-ups with clients.
- Collaborated with team members to identify process improvements, resulting in more efficient service delivery and shorter response times.
- Assisted in training new representatives, fostering a supportive environment and improving overall team performance.
Safety Secretary
Norwegian Cruise Line
01.2022 - 03.2022
- Coordinated safety training sessions, ensuring compliance with safety regulations and enhancing employee awareness of protocols.
- Managed inventory of safety equipment, ensuring timely replenishment and availability for operational needs.
- Developed and maintained safety documentation, improving accessibility and adherence to company standards across departments.
- Assisted in conducting safety audits, identifying potential hazards, and implementing corrective measures to enhance workplace safety.
Customer Service Representative
Amazon
06.2020 - 12.2020
- Handled customer complaints and feedback effectively, contributing to a positive resolution and maintaining high service standards.
- Monitored service metrics and provided insights to management, aiding in the enhancement of customer service strategies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Manager
J & F Food Corporation
10.2016 - 01.2019
- Coordinated daily operations to enhance workflow efficiency, resulting in improved team collaboration and productivity.
- Developed training materials for new hires, leading to quicker onboarding and increased employee retention rates.
- Managed inventory levels and ordered supplies, ensuring timely availability of products for operational needs.
- Implemented process improvements that reduced operational bottlenecks, contributing to smoother daily functions.
Education
Bachelor of Science - Hotel And Restaurant Services
Montessori Professional College
Recto, Manila 04.2001 -
Skills
Customer engagement
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 90 staff members.
- Documented and resolved customer complain which led to customer satisfaction.
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Software
MS Office
Spreadsheets
Google Drive
File Management
Zoom
Slack
Technical Support
Customer Service
Data Entry
Languages
French
Elementary (A2)
English
Bilingual or Proficient (C2)
Timeline
Service Crew Member
Maje + Cie Incorporation
07.2023 - 06.2025
Customer Service Representative
Afni Philippines
12.2022 - 06.2023
Safety Secretary
Norwegian Cruise Line
01.2022 - 03.2022
Customer Service Representative
Amazon
06.2020 - 12.2020
Assistant Manager
J & F Food Corporation
10.2016 - 01.2019
Bachelor of Science - Hotel And Restaurant Services
Montessori Professional College
04.2001 -