Elaine Sasis
Customer Service Representative
Alfonso,Cavite
Summary
A highly-motivated individual with over four years of experience in cash handling as FLA of Western Union seeking a suitable position in any institutions or companies that will allow to excell customer service skills and cash management practices. Ability to operate the branch independently and perform the given task on time. Adept at handling multiple customer requests and concerns with the outmost professionalism and courtesy.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
On-the-Job Trainer
Sales Admin - KIA Motors
Dasmariñas Cavite
- Exhibited functional familiarity with curriculum design and delivery principles and practices.
- Displayed working knowledge of Microsoft Office programs.
- Reviewed training programs regularly and realigned strategies to meet changing needs.
Brand Ambassador
Expedition Marketing International
Dasmariñas City,Cavite
05.2018 - 10.2018
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Planned future sampling opportunities and special events.
- Established and maintained positive relationships with customers.
- Developed and executed promotional campaigns to drive brand awareness and sales.
Front Line Associate
USSC Western Union
Tagaytay City
03.2019 - 04.2023
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customer.
- Monitored cash drawers and maintained adequate cash supply.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor Of Science In Business Administration - Major in Marketing Management
City College of Tagaytay
Tagaytay City, Cavite 06.2014 - 03.2018
Skills
Dependable and Responsible
MS Office
Sales expertise
Money handling abilities
Key holder experience
Strategic sales knowledge
Complaint resolution
Social media networking
Sales Events
Budgeting
Market Analysis
Compliance, company laws and regulations
Cash Handling
Campaign management
Marketing and advertising
Report preparation
Signature verification
Safe and vault operations
Increase customer lifetime value
Certification
Leadership Award (Expedition Marketing Int'l)
Seminars
Developing Effective Study Skills
Personality Development
Financial Literacy
Present Like a Pro
Timeline
Data Privacy Refresher (USSC)
12-2022
Anti-Money Laundering & Countering the Financing of Terrorism and Fraud (USSC)
10-2022
Front Line Associate
USSC Western Union
03.2019 - 04.2023
Certified Sales and Marketing (Expedition Marketing Int'l)
08-2018
Promoting Leader (Expedition Marketing Int'l)
07-2018
Brand Ambassador
Expedition Marketing International
05.2018 - 10.2018
Leadership Award (Expedition Marketing Int'l)
05-2018
Bachelor Of Science In Business Administration - Major in Marketing Management
City College of Tagaytay
06.2014 - 03.2018
On-the-Job Trainer
Sales Admin - KIA Motors