Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic
Elaine  Macasaquit Manalansan

Elaine Macasaquit Manalansan

Tarvet San Rafael Tarlac City

Summary

Customer Service Professional with 10 years of experience. Recently took up nursing assistant as a new venture to the service- providing spectrum and would like to expand to the field of healthcare environment. I'm competent, compassionate and bearing good character

Overview

15
15
years of professional experience
1
1
Certification

Work History

Nursing Assistant

On The Job Training
01.2024 - 02.2024
  • - Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • - Assisted in conducting ECG
  • - Trained to administer IV Cannula and Intramuscular Injection

Passenger Service Agent

Bahrain Airport Services
10.2012 - 01.2020
  • -Maintained an understanding and professional attitude towards diverse customers.
  • -Demonstrated ability to follow dedicated procedures to check passengers in at both counter levels and gates.
  • -Acted as a team leader for fly dubai, turkish airline, emirates team support for lufthansa, etihad airways
  • -Worked well in a team setting, providing support and guidance.
  • -Passionate about learning and committed to continual improvement.

Passenger Service Agent

Naia Terminal 1/Excellent Workers Multi-Purpose Cp
11.2010 - 01.2012
  • -Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
  • -Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • -Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • - Verified travel documents
  • -Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.

Guest Service Associate

Trilogie International Trading Co, INC.
07.2009 - 03.2010

-Resolved guest complaints and discrepancies in prompt and courteous manner.

-Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.

-Created welcoming and comfortable environment for guests.

-Contributed positively towards achieving team targets by cross-selling of food and beverages during interactions with guests.

Education

Short Course Certificate - Nursing Assistant

Primebridge International School of Caregivers
Angeles City, Province Of Pampanga, Philippines
02.2024

Bachelor of Science - Tourism

Centro Escolar University
Mendiola Manila
03.2009

Skills

  • Customer Service
  • Vital signs monitoring
  • Problem-Solving
  • Active Listening
  • Organization
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Verbal Communication

Accomplishments

Employee of the Month

May 2011

Emirates/ Dnata

Employee of the Month

Mar 2019

Bahrain Airport Services


Certification

TESDA NATIONAL CERTIFICATE NCII

HEALTHCARE SERVICES

Pampanga/ Feb 2024


PHILIPPINE RED CROSS

Standard First Aid and Basic Life Support CPR/AED


Additional Information

SEMINAR:

Baguio/ Jul 2023

-Creating Your Self- Care Plan

-Creating A Compassionate Culture at Work and Home

- Breaking Barriers to Healthier Communication


EXTRACURRICULAR ACTIVITIES:

Community Service

Mabalacat Pampanga/ Sep 2023- Dec 2023

- Haduan Aeta Village

- Munting Tahanan ng Nazareth

Timeline

Nursing Assistant

On The Job Training
01.2024 - 02.2024

Passenger Service Agent

Bahrain Airport Services
10.2012 - 01.2020

Passenger Service Agent

Naia Terminal 1/Excellent Workers Multi-Purpose Cp
11.2010 - 01.2012

Guest Service Associate

Trilogie International Trading Co, INC.
07.2009 - 03.2010

Short Course Certificate - Nursing Assistant

Primebridge International School of Caregivers

Bachelor of Science - Tourism

Centro Escolar University
Elaine Macasaquit Manalansan