ELAINE HAZEL VALEZA BESONIA
P. Sacdalan, St. Mabatang, Abucay, Bataan
Summary
Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment. Expert in cash drawer balancing and adept at addressing customer needs with confidentiality and efficiency. Achieved significant improvements in transaction processing accuracy and compliance adherence. Professional with experience in providing exceptional service and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Sales and Service Associate
Bank of the Philippine Islands
03.2022 - Current
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
- Assisted clients with various questions and concerns related to their accounts and bank products.
- Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.
Distributing Staff
Bank of the Philippine Islands
01.2020 - 03.2022
- Collect and Record tax on any applicable sales transactions
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
Customer Service Associate
Bank of the Philippine Islands
05.2019 - 01.2020
- Processing transactions such as deposits, withdrawals, or loan payments on behalf of customers
- Providing information about bank products and services to potential clients
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Education
J.D. - Law
Don Honorio Ventura State University
Bacolor, Pampanga08-2022
Bachelor of Science - Business Administration major in Operations Management
Bataan Peninsula State University
Balanga City, Bataan07-2018
High school or equivalent -
Bonifacio Camacho National Highschool
Calaylayan, Bataan01.2014
Elementary School -
Mabatang Elementary School
Mabatang, Bataan01.2010
Skills
- Cash Drawer Balancing
- Customer Confidentiality
- Recordkeeping & Documentation
- Accounting, Accounts Payable & Accounts Receivable
- Deposits, Loans, Transfers, Money Orders, and Withdrawals
- Customer service excellence
- Excellent Communication
Certification
- Operational Risk Management Course II- Risk and Control Self-Assessment, 01/30/24
- Workers Occupational Safety & Health Seminar (WOSHS) 1, 2, & 3, 01/30/24
- Law on Bank Secrecy, 01/30/24
- Legal Risk Awareness, 01/30/24
- Data Privacy Awareness, 01/30/24
- Money Laundering and Terrorist Financing Prevention Program, 01/30/24
- Financial Consumer Protection Program, 01/30/24
- Certificate Course on Human Rights - Commission on Human Rights Education, 07/11/22
Training
- Good Manufacturing Practice (DOST), 07/25/18, Dinalupihan, Bataan
- PRA-DTI's 25th Regional Roadshow Seminar (DTI), 08/17/18, San Fernando, Pampanga
Personal Information
- Date of Birth: 05/03/98
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Timeline
Customer Sales and Service Associate
Bank of the Philippine Islands
03.2022 - Current
Distributing Staff
Bank of the Philippine Islands
01.2020 - 03.2022
Customer Service Associate
Bank of the Philippine Islands
05.2019 - 01.2020
High school or equivalent -
Bonifacio Camacho National Highschool
Elementary School -
Mabatang Elementary School
- Operational Risk Management Course II- Risk and Control Self-Assessment, 01/30/24
- Workers Occupational Safety & Health Seminar (WOSHS) 1, 2, & 3, 01/30/24
- Law on Bank Secrecy, 01/30/24
- Legal Risk Awareness, 01/30/24
- Data Privacy Awareness, 01/30/24
- Money Laundering and Terrorist Financing Prevention Program, 01/30/24
- Financial Consumer Protection Program, 01/30/24
- Certificate Course on Human Rights - Commission on Human Rights Education, 07/11/22
J.D. - Law
Don Honorio Ventura State University
Bachelor of Science - Business Administration major in Operations Management
Bataan Peninsula State University
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