EKO SUPRIYANTO
Makati, Philippines
Languages
English
Advanced (C1)
Indonesian
Bilingual or Proficient (C2)
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
7
7
Certification
Work History
Information Technology Lead
Shang Software Solution
08.2016 - 05.2023
- Coordinate and delegate responsibilities of IT teams.
- Managed IT Team Support for 500+ clients of 8 Business Unit
- Oversee day-to-day functions of department.
Carry out administrative functions - Work with other departments
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
Participated in team projects, demonstrating an ability to work collaboratively and effectively - Excellent communication skills, both verbal and written
Information Technology Specialist
Veridas International Limited
08.2014 - 08.2016
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
Technical Support Specialist
Opus Gaming
08.2012 - 08.2014
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Configured hardware and granted system permissions to new employees.
- Used ticketing systems to manage and process support actions and requests for 200+ users
- Resolved technical support inquiries per day.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted with updating technical support best practices for use by team.
Skills
- Excellent Communication
- Dependable and Responsible
- Time Management
- Active Listening
- Problem-Solving
- Team Leadership
- Social Media Ads - Meta
- Google Ads
- Marketing Analytics
- Google Analytic4
- Google Tag Manager
- Photography
- Adobe Photoshop & Lightroom
Certification
- Full Stack Digital Marketing, RevoU, January 2023 - April 2023 ( On Progress )
- Intro to Data Analytics, RevoU - December 2022
- Intro to Digital marketing, RevoU, December 2022
- Portrait & Fashion Photography, PCCI,2018
- Adobe Lightroom Essentials, PCCI, 2018
- Adobe Photoshop Essentials, PCCI, 2018
- Studio Lighting 101, PCCI, 2018
Education
Electronics And Communications Engineering
Polytechnic Institute Technology Bandung
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