Verified
This profile is verified using an email address.
EJ Michael Villafuerte Mapanao
Tarlac
Summary
Dynamic IT professional with over 15 years of experience specializing in Messaging and Collaboration technologies, including Exchange, Skype, SharePoint, and SMTP. Proven leadership capabilities demonstrated through a decade of managing a team of 20 and overseeing technical architecture and strategic planning for email systems. Committed to creating redundant and scalable solutions within diverse on-premises and cloud environments, with significant expertise in Office 365 and Azure. A strong track record of authoring infrastructure projects that automate routine tasks reflects a dedication to enhancing operational efficiency and streamlining processes.
Overview
2
2
Certification
22
22
years of professional experience
Work History
Email Security Engineer/ SOC Analyst
Parachute Technologies
12.2023 - 10.2025
- Implementing security strategies and programs to the clients of the company; Serving as the company’s SME for all email-related security.
- MDR Management and Monitoring, Process documentation and implementation for Workflows and SOPs Security Documentation Vendor review and relations
- EDR Management (Sentinel One)
- MDR Management
- SIEM Management
- Patch Management - Qualys
- 1 Year and 10 Months
Sr. IT Administrator (Consultant)
Johnsons Berkshire Solutions Inc.
02.2023 - 10.2023
- Acting as the senior IT consultant of the company, in terms of infrastructure design, implementation and monitoring; Infosec and Cyber security projects and processes with audit.
IT / Tech Consultant
IT Works Systems and Solutions Inc
02.2023 - 10.2023
- Acted as Consultant for Structured Cabling, Security Systems, CCTV Implementation Projects for SME and Government, Backyard ISP Implementations.
Team Lead for Email Deliverability and Compliance
Demand Science Team, Inc
02.2019 - 02.2023
- Windows and Linux Server Administration (Windows Server/Centos/Ubuntu - Bare metal and Virtual Cloud)
- Implementation of the Email Deliverability Team
- Acted as consultant/Subject Matter Expert for the present-day IT Team on some issues.
- Email Server Administration (Exchange, Zimbra, Postfix Dovecot and O365)
- Implementation of the present-day Email Deliverability Helpdesk Team
- Acted as L3/L4 Email Deliverability Help Desk for all locations using ITIL Foundations.
- Implemented a full suite Ticketing System independent from the IT Team
- Acted as System Design Architect for the present day infrastructure.
- Responsible for Email Marketing Systems including design, Sending practice and Ideal protocols.
- Responsible for Compliance on Bulk email marketing Domains.
- Implementation of Email Deliverability Policies and strategies.
- Implementation of Hybrid AD with Configuration Manager and GPO used in email marketing systems.
- Established relationships with Suppliers/System Providers/Vendors in relation with Email Deliverability
- Implementation of Various Network Security Tools for Email Deliverability Purposes
- Coordinates continuously with US Leadership for actionable items.
- Responsible for 99% uptime of Email Deliverability Suites
- Trains team members on old and new strategies in relation with Email Marketing
- Handles Complaints and compliance procedures.
- Coordinates with the Email Marketers / Copywriters / Campaign Managers for issues with running campaigns.
- 4 years
Systems Engineer
Demand Science Team, Inc
05.2016 - 01.2019
- Windows and Linux Server Administration (Windows Server/Centos/Ubuntu - Bare metal and Virtual Cloud)
- Implementation of the IT Department.
- Email Server Administration (Exchange, Zimbra, Postfix Dovecot / O365 migration)
- Sourcing and Procurement of IT-related equipment, Services and infrastructure.
- Implementation of the present-day structured cabling infrastructure.
- Windows and OSX implementation on end-user equipment.
- Acted as L1/L2/L3/L4 Help Desk for all locations using ITIL Foundations.
- Implemented a full suite IT Ticketing System.
- Acted as System Design Architect for the present-day infrastructure.
- Responsible for Email Marketing Systems including design, Sending practice and Ideal protocols.
- Responsible for Compliance on Bulk email marketing Domains.
- Implementation of IT Policies.
- Implementation of Hybrid AD with Configuration Manager and GPO.
- Established relationships with Suppliers/System Providers/Vendors for seamless purchases of IT Equipment and Services.
- Catered to all department needs and requirements for Tools (e.g., Accounting and ERP/CRM Tools)
- Remote Management of Telecommuting Employees (RDP/Screen connect/ TeamViewer)
- Implementation of Various Network Security Tools/Appliances /Policies (Cisco/FortiGate/VPN)
- Implementation of SD-WAN Infrastructure
- Coordinates continuously with US Leadership for actionable items.
- 2 years 8 months
Email Engineer and IT Administrator
Demand Science Team, Inc
04.2015 - 05.2016
- Windows and Linux Server Administration (Windows Server/Centos/Ubuntu - Bare metal and Virtual Cloud)
- The initial staging of the IT Department of the company led to the creation of the next role.
- Email Server Administration (Exchange, Zimbra, Postfix Dovecot which led to O365 migration)
- Sourcing and Procurement of IT-related equipment, Services and infrastructure.
- Initial Staging of the present-day structured cabling infrastructure.
- Windows and OSX implementation on end-user equipment.
- Acted as L1/L2/L3/L4 Help Desk for all locations using ITIL Foundations.
- Initial Staging for an IT Ticketing System.
- Acted as System Design Architect for the present-day infrastructure.
- Responsible for Email Marketing Systems including design, Sending practice and Ideal protocols.
- Responsible for Compliance on Bulk email marketing Domains.
- 1 year 1 month
Server and Systems Administrator
Kaizen Synergy Australia
09.2014 - 12.2015
- Windows and Linux Server Administration (Ubuntu/Centos) Bare metal and Virtual Machines
- Email Server Administration (Exchange / Postfix / Dovecot / Zimbra)
- Remote Administration (Screen connect/Windows RDP/Radmin/Teamviewer)
- Acted as L1/L2/L3/L4 Helpdesk for the clients of the company practicing ITIL foundations.
- Coordinated with various Telco/Server Providers for issues encountered by Internal and External Clients
- WordPress Server Administrator
- Acted as Security Administrator for all systems including Threat Management, Detection and Resolution.
- 1 year 3 months
Chief Operating Officer
DesignBox Studios (Design Ventures Philippines, Inc)
07.2013 - 03.2014
- Operated the company to achieve full capability and capacity by:
- Setting sound KPIs and SLAs in relation to the OPEX and CAPEX
- Created the PH Leadership Body and encouraged them to enhance given KPIs and SLAs
- Monitored Day-to-day operations.
- Innovated more services that were in the capability of the company thru its current workforce.
- Interfaced with potential partners.
- Help the Sales leadership in ways to increase sales and profitability in projects.
- Reports to the CEO/CFO on approvals of business-related decisions and recommendations
- Checked for new Trends in relation to the business of the company.
- 8 months
Systems Administrator
Onsight I.T. Solutions, Inc.
03.2011 - 09.2013
- Provide Short, Middle and Long Term I.T. Solutions to the clients of the company ranging from Enterprise Networks, Network Design, Structured Cabling, Software Solutions, Website Design and Solutions. Also caters to Advertising requirements and materials as a secondary line expertise of the Company. Experiences include:
- Network Implementation
- Network Security Implementation
- End Point Security Implementation
- Server Administration and Installation (Windows and Linux Environments)
- End-user Software Management (Office/Adobe)
- Exchange Server Administration (On-prem)
- Purchase and Recommendation of Equipment and Services
- Total System Design/Architect that catered to major banking and retail establishments in the Philippines.
- 2 years 6 months
Network Delivery Manager
Accenture
06.2012 - 07.2013
- Provides and manages raised technical deliverables for a Telecommunications firm onshore which acted as an MSP to its clients.
- Pushes better resolutions to issues and solution-critical items.
- Coordinated with the 3 Major Telcos in the US in terms of deliverability of required infrastructure of clients that catered mostly to banking and finance.
- Improved process of the team to finish more deliverables.
- 1 year 1 month
Operations Manager / Systems and Servers Administrator
Designbox Studios
12.2009 - 07.2013
- Designbox Studios aims to bring affordable computer services to every Philippine household.
- Started on production of personalized items (T-shirts, Mugs and Plates), Designbox Studios has expanded its operations to cover Web Design, Desktop Publishing, Multimedia Presentations, Small and Medium Enterprise IT Support
- Recently under the umbrella of the Designbox Studios, Donkeysport multimedia has been established to concentrate on Video Editing, Pre/Post-production and other aspects of film making - more concentrating on the Area of Independent Production
- Areas of Responsibility:
- Management of Day-to-day operations
- Interface with clients and define project tasks
- Project management
- Conceptualization and design of client projects for DSBX and DSM
- Tier 3 customer support (escalations)
- Marketing and sales monitoring
- Research and Development
- Streamlining of tasks which is tailor fitted to each project.
- Inhouse technical / senior technical support
- Sr
- SEO Lead
- Network Design and Implementation
- Server Implementation and Management (Windows/Linux)
- Security Infrastructure Implementation (CCTV/FDAS/BIOMETRICS)
- 3 years 7 months
Management Information System Administrator / Server and Systems Administrator
Infoworx
09.2011 - 06.2012
- Server Installation and Management (Windows 2008 r2)
- Exchange Server Management
- Network Storage Management and Maintenance (HP)
- Backup Management and Maintenance
- MS Dynamics Installation, Implementation, Maintenance and Management
- End-user support as L3 Helpdesk
- Trained L1 and L2 Support team members
- License Management for Microsoft Products
- Provided support for Company clients on servers, networks and security
- Created Policies governing the IT Department with basis on SLAs set.
- 9 months
SEO Specialist (Team Lead)
Zurple
06.2011 - 09.2011
- Managed day-to-day operations concerning the SEO team.
- 3 months
IT Supervisor
Bright Homes & Realty Corp
09.2010 - 06.2011
- Design and Acquisition of Various IT Internal Projects
- Designed and implemented Present Day Enterprise Network for the Company
- Work closely with the HR Department for designing IT-related Policies
- Planning and execution of IT Related Security measures
- Database Programming (VBA Excel and Access)
- Provides support in-house
- Trains employees on basic troubleshooting
- Decides and benchmarks IT related equipment for acquisition
- Designs and implements IT Inventory database and test server
- Responsible in managing support servers to offline web servers for testing as per department spec
- Provides occasional debriefing / training to employees regarding new software / systems implemented
- Coordinates with department heads for additional/special requirements
- Coordinates with various providers for special IT Projects.
- 9 months
MIS Officer
Outblaze Asia Pacific, Inc
11.2006 - 03.2010
- Designed and implemented Present Day Enterprise Network for the Company
- Worked closely with the general manager and hr for designing IT-related Policies.
- Planning and execution of IT Related Security measures.
- VoIP Administration
- Provides support in-house.
- Trains employees on basic troubleshooting
- Decides and benchmarks IT related equipment for acquisition.
- Designs and implements IT Inventory database and test server
- Responsible in managing support servers to offline web servers for testing asper department spec.
- Supports the HR Dept. for Employee DTR (via Biometrics System)
- Provides occasional debriefing / training to employees regarding new software / systems implemented.
- Coordinates with department heads for additional/special requirements.
- Coordinates with various providers for special IT Projects.
- 3 years 4 months
Ads and Promo Officer
Camp John Hay Development Corporation
01.2006 - 11.2006
- Years Experienced Employee
- Specialization: Advertising/Media Planning
- Industry: Real Estate; Conceptualize Ads and promotions for Camp John Hay's Real estate properties, Also responsible for internal graphics and layout requirements
- Optionally handled IT requirements for the company
- 10 months
Branch Manager / Tech Support Lead
Gigahertz Computer Systems
04.2004 - 01.2006
- Managed day-to-day operations of the store
- Provided escalated technical solutions to clients, either walk-in or corporate
- Negotiated with wholesale clients for their requirements
- Managed store inventory.
- 1 year 9 months
Education
Bachelor of Science - Business Administration, Business Administration and Management
University of The People
United States06-2026
CCNA, Cisco - Information Technology
University of The Philippines - IITC
Quezon City04-2010
Bachelor of Science - Computer Engineering - Undergraduate
East Asia College of Information Technology
04-2000
Skills
- Google Workspace / Microsoft 365
- Connectwise PSA / Halo PSA JIRA
- Network Security
- Microsoft Windows / Linux administration
- Adobe Creative Cloud
- Network Configuration
- Hybrid Cloud
- Web Servers
- NGINX
- Virtual Servers
- LAN
- VPN
- Microsoft Windows Server
- File Servers
- DNS Servers
- Hardware knowledge
- Training and Development
- Virtualization
- Microsoft Exchange
- Cloud Computing
- Technical Support
- Technical Analysis
Certification
Lean Six Sigma - Yellow Belt
Proofpoint Email Deliverability
Timeline
Email Security Engineer/ SOC Analyst
Parachute Technologies
12.2023 - 10.2025
Sr. IT Administrator (Consultant)
Johnsons Berkshire Solutions Inc.
02.2023 - 10.2023
IT / Tech Consultant
IT Works Systems and Solutions Inc
02.2023 - 10.2023
Team Lead for Email Deliverability and Compliance
Demand Science Team, Inc
02.2019 - 02.2023
Systems Engineer
Demand Science Team, Inc
05.2016 - 01.2019
Email Engineer and IT Administrator
Demand Science Team, Inc
04.2015 - 05.2016
Server and Systems Administrator
Kaizen Synergy Australia
09.2014 - 12.2015
Chief Operating Officer
DesignBox Studios (Design Ventures Philippines, Inc)
07.2013 - 03.2014
Network Delivery Manager
Accenture
06.2012 - 07.2013
Management Information System Administrator / Server and Systems Administrator
Infoworx
09.2011 - 06.2012
SEO Specialist (Team Lead)
Zurple
06.2011 - 09.2011
Systems Administrator
Onsight I.T. Solutions, Inc.
03.2011 - 09.2013
IT Supervisor
Bright Homes & Realty Corp
09.2010 - 06.2011
Operations Manager / Systems and Servers Administrator
Designbox Studios
12.2009 - 07.2013
MIS Officer
Outblaze Asia Pacific, Inc
11.2006 - 03.2010
Ads and Promo Officer
Camp John Hay Development Corporation
01.2006 - 11.2006
Branch Manager / Tech Support Lead
Gigahertz Computer Systems
04.2004 - 01.2006
Bachelor of Science - Computer Engineering - Undergraduate
East Asia College of Information Technology
CCNA, Cisco - Information Technology
University of The Philippines - IITC
Bachelor of Science - Business Administration, Business Administration and Management
University of The People