EJ BOY ALVAREZ
Field Collection Officer
Prk. Cadena De Amor, Tagum City,DAV
Summary
Professional field operations expert with proven ability to adapt to evolving circumstances and meet objectives. Demonstrates strong collaborative skills, consistently supporting team efforts to achieve results. Capable of managing schedules, conducting thorough investigations, and maintaining accurate records. Known for reliability and responsiveness in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Rubio Memorial Services
03.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Business Administration And Management
University of Mindanao Tagum
Tagum City, Davao Del Norte 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Customer relations
Timeline
Customer Service Representative
Rubio Memorial Services
03.2025 - Current
Bachelor of Science - Business Administration And Management
University of Mindanao Tagum
04.2001 -