EDRIC JOHN NULADA
ANTIQUE,PHILIPPINES
Summary
Dynamic Customer Service Representative resolving customer inquiries with efficiency and accuracy. Enhances customer satisfaction through prompt issue resolution and effective communication. Builds lasting relationships with customers, ensuring a positive service experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sagility
Iloilo City
09.2022 - 03.2023
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
Lead's Verification Specialist
Trualliant
Iloilo City
11.2021 - 05.2022
- Qualified customers for insurance eligibility
- Presented tailored insurance options based on customer qualifications
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
- Maintained accurate documentation to meet programme requirements and contractual obligations.
- Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making.
Education
Diploma of Higher Education - Aircraft Maintenance Technology
Visayas Aerospace College and Technology
Iloilo CitySkills
- Customer engagement
- Conflict resolution
- Service optimisation
- Problem-solving
- Multi-tasking
- Communication strategies
- Active listening
- Data entry
Accomplishments
- Awarded as Best Agent in the Month of February 2023
Timeline
Customer Service Representative
Sagility
09.2022 - 03.2023
Lead's Verification Specialist
Trualliant
11.2021 - 05.2022
Diploma of Higher Education - Aircraft Maintenance Technology
Visayas Aerospace College and Technology