Emilio Juan A. Lubag
City of San Jose Del Monte
Summary
With over 12 years of experience in the BPO industry, I bring a confident, adaptable, and articulate approach to work. Professional speaking abilities make me easy to work with and effectively communicate complex ideas. Strong background in data analysis and excel at deriving strategic insights to support business decisions. Utilize advanced analytical tools to optimize processes and enhance productivity. Track record showcases ability to leverage data to identify opportunities and drive impactful changes. Senior analyst well-versed in data analysis, financial modeling, and strategic planning. Known for strong collaboration skills and adaptability in fast-paced environments. Adept at leveraging advanced analytical tools and methodologies to drive impactful business decisions. Consistently deliver results through teamwork and a solutions-focused approach.
Overview
12
12
years of professional experience
Work History
Insurance Operations Senior Analyst
Accenture
11.2022 - 10.2024
- Review documents that clients send for claims
- To make ensure the documents needed for claims is complete
- Do follow up to client if there is any missing information or additional information is needed
- Route documents to proper channels or queue once completed
Customer Service Specialist
TDCX
09.2022 - 11.2022
- Help customers with their inquiry of a certain product
- Provide Excellent customer experience by meeting the expectations of customers
- Analyze and Being efficient in providing alternatives to resolve customers query
Retirement Plan Service Specialist 2
Principal Global Services (Philippines) LLC
01.2021 - 09.2022
- To Help Participants with their Retirement Plan
- Ensuring all transactions are accurately completed and appropriate forms and information are provided
- Proactively educate and promote technology conveniences to customers for more efficient access to information
Retirement Plan Service Specialist 2
Wells Fargo Enterprise Global Services, LLC-Philippines
01.2021 - 06.2021
- To Help Participants with their Retirement Plan
- Ensuring all transactions are accurately completed and appropriate forms and information are provided
- Proactively educate and promote technology conveniences to customers for more efficient access to information
Customer Service Advisor I
Concentrix Daskh Services Philippines Corporation.
01.2019 - 11.2020
- To provide excellent customer service to our partners
- Ensuring that their account is being managed properly
- Informing clients with the currents services that we have
Team Manager Pacesetter
ALORICA Teleservices INC.
09.2018 - 12.2018
- To manage and coach with at least 15 agents
- Making sure that each agent passes their goal and also as a team
- To contribute to the company by providing satisfactory metrics
Inbound Sales Representative(Customer Service/Technical Support/ Outbound/Retention and Collections)
ALORICA Teleservices INC.
12.2012 - 12.2018
- Provides world class customer service and assuring customer satisfactory is the main objective for every call received
- Gives the fastest resolution to the customers concern and always tries to upsell any product available for them to purchase for the benefit of the customer and of the company
- Educate customers regarding new product offerings, helps grow monthly auto ship programs and retention on program
- Develops, routes and gains approval for all outbound calling programs to include Welcome calls, Customer Regimen and others
- Writes purposes, scripting and performance metrics and goals
Education
Bachelor of Science - Physical Therapy
Our Lady of Fatima University
01.2012
Bachelor -
San Sebastian College-Recoletos de Cavite
01.2010
Skills
- Persuasive Communication Skills
- Analytical Thinking
- Adaptability and Flexibility
- Knowledge in Microsoft Office
- Social media management
- Email management
- Digital marketing
- Information confidentiality
- Analytics and SEO
- Customer research
- Scheduling
- Document preparation
- File organization
- Meeting scheduling
Personal Information
- Citizenship: Filipino
- Father's Name: Rommel Lubag
- Mother's Name: Cecillon Grace Lubag
- Date of Birth: 09/08/93
- Marital Status: Married
- Religion: INC
Timeline
Insurance Operations Senior Analyst
Accenture
11.2022 - 10.2024
Customer Service Specialist
TDCX
09.2022 - 11.2022
Retirement Plan Service Specialist 2
Principal Global Services (Philippines) LLC
01.2021 - 09.2022
Retirement Plan Service Specialist 2
Wells Fargo Enterprise Global Services, LLC-Philippines
01.2021 - 06.2021
Customer Service Advisor I
Concentrix Daskh Services Philippines Corporation.
01.2019 - 11.2020
Team Manager Pacesetter
ALORICA Teleservices INC.
09.2018 - 12.2018
Inbound Sales Representative(Customer Service/Technical Support/ Outbound/Retention and Collections)
ALORICA Teleservices INC.
12.2012 - 12.2018
Bachelor -
San Sebastian College-Recoletos de Cavite
Bachelor of Science - Physical Therapy
Our Lady of Fatima University
Similar Profiles
Uttara MerupulaUttara Merupula
Team Leader at AccentureTeam Leader at Accenture
Anchitha K RAnchitha K R
Senior Software Engineer at AccentureSenior Software Engineer at Accenture
PHANI TEJA NALLAMOTHUPHANI TEJA NALLAMOTHU
Senior Manager, Technology Architecture at AccentureSenior Manager, Technology Architecture at Accenture