Eiren Zeddrick San Diego
Bacoor
Summary
With over four years of expertise in customer service roles at GeBBs Healthcare Solutions and IQor Dasmariñas, I excel in payment processing and complaint resolution. My critical thinking and active listening skills have significantly enhanced client satisfaction, demonstrating a proven track record of success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GeBBs Healthcare Solutions
08.2023 - 02.2025
- Almost 2 years of Healthcare experience in Gebbs Healthcare Solutions - Handling the billing for total of 11 facilities, processing debit/credit card payments, insurance eligibility verification, obtaining insurance billing information, and assisting patients with their questions regarding their bills and charges.
Customer Service Representative
IQor Dasmariñas
06.2021 - 07.2023
• 2 years financial experience in iQor Dasma - Assisting customers regarding their credit card payments, processing lost and replacement card, walking customers through the online application and providing excellent customer service.
Education
Technical Vocational Livelihood Track
Montesorri Professional Colleges of Asia
Habay 2, Bacoor, Cavite05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint resolution
- Payment processing
- Complaint handling
- Call management
- Product knowledge
- Documentation
Timeline
Customer Service Representative
GeBBs Healthcare Solutions
08.2023 - 02.2025
Customer Service Representative
IQor Dasmariñas
06.2021 - 07.2023
Technical Vocational Livelihood Track
Montesorri Professional Colleges of Asia
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