Eireen Labor
Caloocan,00
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
HSBC Electronic Data Processing
Technohub, Quezon City
01.2023 - 08.2025
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Concentrix
Technohub, Quezon City
09.2020 - 12.2022
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Customer Service Representative
Techmahindra Vcustomer
Eastwood
09.2019 - 12.2020
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
IBEX Global
Ortigas, Silver City
07.2019 - 08.2019
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Inspiro Relia
Quezon City, Welcome Rotonda
04.2019 - 05.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Teletech - Novaliches
Quezon City, Novaliches
11.2018 - 03.2019
- Assisted customers with inquiries, providing accurate information and solutions.
- Learned company policies and procedures to ensure compliance in customer interactions.
- Handled routine transactions efficiently, maintaining a positive customer experience.
- Collaborated with team members to address customer concerns and improve service delivery.
Education
Bachelor of Science - Psychology
University of Caloocan City
North Caloocan City04-2019
Skills
- Product knowledge
- Empathy and patience
- Customer service
- Complaint handling
- Understanding customer needs
- LiveChat messaging
Timeline
Customer Care Representative
HSBC Electronic Data Processing
01.2023 - 08.2025
Customer Service Representative
Concentrix
09.2020 - 12.2022
Customer Service Representative
Techmahindra Vcustomer
09.2019 - 12.2020
Customer Service Representative
IBEX Global
07.2019 - 08.2019
Customer Service Representative
Inspiro Relia
04.2019 - 05.2019
Customer Service Representative
Teletech - Novaliches
11.2018 - 03.2019
Bachelor of Science - Psychology
University of Caloocan City