EILEEN SUZANNE DELFIN
Tarlac City
Summary
Results-driven Account Executive with expertise in client relationship management and financial reporting. Skilled in resolving payment discrepancies and implementing electronic payment systems to boost operational efficiency and client satisfaction. Committed to ensuring compliance and transparency in all communications.
Overview
8
8
years of professional experience
Work History
Account Executive - Payables and Receivables
Sentry Credit
washington
07.2023 - 01.2026
- Supervised accounts receivable and payable operations, encompassing invoicing and collections.
- Managed client accounts to ensure timely processing of payables and receivables.
- Processed payment transactions and invoices efficiently using company software systems.
- Resolved payment discrepancies and addressed client inquiries promptly to enhance customer satisfaction.
- Facilitated setup of electronic payment methods for client convenience.
- Maintained thorough records of financial transactions to support audit readiness.
Account Specialist
Peaksupport
12.2020 - 07.2023
- Managed client reports and coordinated communication channels to enhance information flow.
- Provided daily updates on volume metrics to ensure transparency for stakeholders.
- Updated invoices in line with services rendered, ensuring accurate billing.
- Requested refunds from service providers through formal correspondence to recover costs.
Supervisor
Ekonflux Solutions
12.2017 - 09.2020
- Managed leads and communicated with clients to build trust and facilitate informed decision-making.
- Delivered insights and strategic recommendations that informed data-driven decisions.
- Provided daily reports on agent statistics to track performance metrics.
- Monitored chats and email cases to uphold compliance standards and safeguard sensitive information.
- Ensured confidentiality of sensitive information in all communications.
Merchant Support
T365
- Opened payment channels to facilitate efficient transactions for merchants.
- Processed settlements and payouts to ensure timely merchant compensation.
- Monitored balances and alerted merchants to any suspicious activities.
Education
Bachelor of Science -
Dr. Yanga's College Inc
BulacanSkills
- Payment processing
- Financial reporting
- Client management
- E-commerce management
- Salesforce administration
- CRM expertise
- Zendesk expertise
- Freshdesk expertise
- 3CX administration
- MS Office
- Analytical skills
- Problem solving
- English proficiency
References
- Ma Katrina Casco, Team Manager, 0920 927 1212
- Angel Mangcupang, Team Manager, 09994704797
Timeline
Account Executive - Payables and Receivables
Sentry Credit
07.2023 - 01.2026
Account Specialist
Peaksupport
12.2020 - 07.2023
Supervisor
Ekonflux Solutions
12.2017 - 09.2020
Merchant Support
T365
Bachelor of Science -
Dr. Yanga's College Inc