Eileen Jane Ingente
Operations Analyst Lead
Pasig
Summary
Enthusiastic and detail-oriented Operations Analyst Lead with over 8 years of experience in the fast-paced Ecommerce and Logistics industry. Demonstrated expertise in creating comprehensive operational documents, conducting audits, and driving process improvements. Exceptional ability to train personnel, promote innovative solutions, and ensure adherence to quality systems.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Operations Analyst Lead
Mynt - Globe Fintech Innovations
2022.12 - Current
- Assists in the development of operational policies and procedures that aligned with organizational goals and objectives.
- Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
- Develop comprehensive training materials, resulting in improved overall performance among Operations Team.
- Conduct training sessions to ensure all Operations team members are up-to-date with the latest operational procedures and policies.
- Create and maintain clear, concise, and up-to-date policies and procedures for lending operations team.
- Analyze operational data to assess performance and identify areas for improvement.
Process Compliance Lead
QuadX,Inc.
2020.01 - 2022.12
- Created Operations Document containing 59 Topics and 173 Pages
- Prepare variety of different written communications, reports and documents
- Present audit results in objective and unbiased manner
- Promote new ideas or innovative means of executing projects and internal enhancements focused on process or technology improvements
- Ensure compliance with established internal control procedures
- Lead and control full audit cycle
- Train new personnel regarding company operations, policies and services
- Use coordination and planning skills to achieve results according to schedule
- Design or implement improvements in communication, monitoring, or enforcement of compliance standards
- Ability to positively motivate and develop team, promote positive work environment while keeping assigned projects on target
Reverse Logistics Associate
QuadX,Inc.
2017.10 - 2019.12
- Trained employees about system and process
- Ensured that proper training methods are followed and documented
- Created and maintained customer-specific SOPs and processes where applicable
- Coordinated with Customer Experience Team regarding any other complaints from customers
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Processed and tracked related returns
Customer Experience Representative
QuadX,Inc.
2015.04 - 2017.10
- Resolved customers' issues related late product deliveries to encourage good customer relationships
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution
Encoder
QuadX,Inc.
2014.07 - 2015.04
- Obtained scanned records and uploaded into database
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Verified new system changes and upgrades by inputting new data and pulling extract reports for validation
- Maintained daily producton logs of activities and completed work.
Education
Bachelor of Science - Computer Technology
Southern Luzon State University
Lucban,Quezon 2010.06 - 2014.04
Skills
Process Compliance
Certification
Certified Lean Six Sigma Yellow Belt
Trainings Attended
BPMN for Business Analyst
Udemy
Nov 2023
Diversity, Equity and Inclusion Training
GCash Fintech University
October 2023
Feedback and Feedforward
Spiderhook, Inc.
July 2023
Process Flow Chart and Process Mapping
Udemy
Jan 2023
Certified Quality Process Analyst Training
Udemy
September 2020
Leadership Excellence Achievement Program (LEAP)
Organizational Change Consultants International Inc.
October - December 2018
Advanced Leadership Course (ALC)
Organizational Change Consultants International Inc.
September 2018
Foundations of Leadership Excellence (FLEX)
Organizational Change Consultants International Inc.
August 2018
Timeline
Operations Analyst Lead
Mynt - Globe Fintech Innovations
2022.12 - Current
Certified Lean Six Sigma Yellow Belt
2022-02
Process Compliance Lead
QuadX,Inc.
2020.01 - 2022.12
Reverse Logistics Associate
QuadX,Inc.
2017.10 - 2019.12
Customer Experience Representative
QuadX,Inc.
2015.04 - 2017.10
Encoder
QuadX,Inc.
2014.07 - 2015.04
Bachelor of Science - Computer Technology
Southern Luzon State University
2010.06 - 2014.04
Similar Profiles
Priscilla GanPriscilla Gan
Seeking Other Jobs in Different Industries at -Seeking Other Jobs in Different Industries at -
Zachary BorgenZachary Borgen
Project Manager at -Project Manager at -
Ludmilla De Medeiros KunzlerLudmilla De Medeiros Kunzler
Sabbatical Year at -Sabbatical Year at -