EILEEN MAE T. MASINDA
Veterinarian
Caloocan City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Farm Veterinarian
Coral Agri-Venture Farms Inc.
08.2022 - 06.2023
- Responsible for providing proper disease diagnosis and effective treatment regimen for each animal health case in the different sectors of Farms
- Supports the Farm Veterinarian in observing and implementing farm biosecurity protocols, animal health programs, and technical training
- Do proper disease diagnosis procedure and give effective treatment regimen for different animal health cases in the farm
- Provide technical support to each farm sector, and ensure that biosecurity procedures are done properly and effectively
- Checks the animal health status of the farm and act as leadman during diagnostic activities deemed necessary by the Farm Veterinarian, such as animal necropsy, sample collection for laboratory tests
Claims Assessor
Petsure Services Inc.
01.2014 - 02.2021
- Assisted with the day-to-day operations related to assessing and reviewing health medical records of pets
- Consistent Top Dog Awardee
- Assigned as a SME (Subject Matter Expert) (August 2017 - November 2017)
- Assisting the assessors on reviewing and processing the claims appropriately in accordance to the process
- Assigned as Claims Quality Analyst (December 2017-November 2019)
- Reviewing the quality of the processed claims and assisting on how to achieve the quality average and pass rate of the site
- Has direct communication with Sydney Claims on how to process the claims appropriately
- Assigned as SME Buddy Coach (December 2019 - January 2020)
- Assisting on Training the new recruits to adjust on day-to-day process
- Assisting on giving feedbacks on quality aspect
- Assigned as Team Leader (February 2020 to February 2021)
- Assisting day to day operations to ensure to meet the Service Level Agreement and individual targets everyday
- Giving feedbacks and coaching sessions
Customer Service Representative
Straive (erstwhile SPI GLOBAL CRM INC.)
01.2012 - 04.2013
- Provided assistance with customers inquiry and concerns on their flight schedules
- Consistent Monthly Quality Awardee
Junior Veterinarian
DAGUPAN ANIMAL CLINIC
02.2011 - 04.2011
- Assisted with the day-to-day operations of the clinic
- Offered Customer Service includes assisting and assessing the concerns of the clients regarding the health issues of their pet animals
Education
Bachelor - Electronics and Communication Engineering
06.2003 - 04.2004
Doctor of Veterinary Medicine - Animal Health
06.2004 - 04.2010
Skills
Effective communication
Team player
Interpersonal skills
Leadership skills
Injury treatment
Vaccinations
Animal diagnostics
Client education
Wound management
Medication administration
Emergency pet care
Medical recordkeeping
Illness assessment and treatment
Personal Information
- Place of Birth: Quiapo, Metro Manila
- Date of Birth: 06/01/86
Activities And Organizations
- Interdependent Study Organization of Students, Member
- Veterinary Clinicians Society, Member
Timeline
Assistant Farm Veterinarian - Coral Agri-Venture Farms Inc.
08.2022 - 06.2023
Claims Assessor - Petsure Services Inc.
01.2014 - 02.2021
Customer Service Representative - Straive (erstwhile SPI GLOBAL CRM INC.)
01.2012 - 04.2013
Junior Veterinarian - DAGUPAN ANIMAL CLINIC
02.2011 - 04.2011
De La Salle-Araneta University - Doctor of Veterinary Medicine, Animal Health
06.2004 - 04.2010
University of The East Caloocan - Bachelor, Electronics and Communication Engineering
06.2003 - 04.2004