Eila Mae Ylanan
Pilit Cabancalan, Mandaue City
Summary
Learned at enhancing customer experiences and streamlining operations, I leveraged my expertise in data entry and customer service at Strategic Office Support and Optum Global Advantage. My proactive approach in implementing digital tools and managing healthcare data significantly improved service delivery. Skilled in Microsoft Office and effective communication, I consistently achieve operational excellence and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Medical Virtual Assistant
Strategic Office Support
05.2024 - 08.2024
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Creating invoice to be sent to insurance everyday.
Customer Experience Expert or Quality Analyst
Optum Global Advantage
06.2023 - 04.2024
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Contributed to the design of digital tools aimed at enhancing the self-service aspect of the customer experience journey
- Collaborated with cross-functional teams to identify and implement improvements to the overall customer experience.
Pharmacy Technician
Optum Global Advantage
09.2022 - 04.2024
- Answered incoming phone calls and addressed questions from customers and healthcare.
- Helping provider’s initiating Prior Authorization to get the medication covered under the member’s insurance.
- Educating providers in terms of filing an appeal when request got denied.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Customer Sales Representative
Alorica
04.2021 - 04.2022
- Built strong relationships with clients through attentive service, leading to repeat business and referral.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Education
Bachelor Of Science In Business Administration - Financial Management
University of Cebu-Main Campus
Geonzeon St. Cebu City04.2021
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Communication
- Lead Generation
- Time Management
Languages
English
Advanced (C1)
Timeline
Medical Virtual Assistant
Strategic Office Support
05.2024 - 08.2024
Customer Experience Expert or Quality Analyst
Optum Global Advantage
06.2023 - 04.2024
Pharmacy Technician
Optum Global Advantage
09.2022 - 04.2024
Customer Sales Representative
Alorica
04.2021 - 04.2022
Bachelor Of Science In Business Administration - Financial Management
University of Cebu-Main Campus
Similar Profiles
Tweetie TunacaoTweetie Tunacao
Healthcare Associate at Strategic Office SupportHealthcare Associate at Strategic Office Support
Shatha I. SunbouShatha I. Sunbou
Projects Performance & Reporting Manager at Vision Realization Office - Strategic Management Office - Ministry of SportsProjects Performance & Reporting Manager at Vision Realization Office - Strategic Management Office - Ministry of Sports
ANTONIO VARNERANTONIO VARNER
Program Manager of Exercise Physiology at R3 Strategic Support GroupProgram Manager of Exercise Physiology at R3 Strategic Support Group